Senior Manager-Data Analytics

American Express

New York, NY

Full Time

Senior

90k-165k

9 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The role involves working with valuable data sets to identify insights and actions that can have a meaningful impact on customers and the business, particularly in the area of digital commerce and analytics for Commerce and Wallet Products.

Key Responsibilities

Extract insights from complex data using SQL or Python in a Cloud Platform and provide results in actionable, simple, and impactful formats to business partners in Product and Marketing.
Identify and analyze data discrepancies and data quality issues and work to ensure data consistency and integrity.
Partner with Product teams to develop analytics to improve their products, including customer behavior/usage studies, complex product diagnostic analyses, and other data/analytics to inform decision strategy and project requirements.
Apply experiment design approaches to optimize the Point-of-Sale experience and identify strategies that deliver on business goals and enhance customer experience.

Requirements

Experience manipulating large and complex tables or data sets with SQL or Python.
Curiosity and passion for dealing with large amounts of data and converting it into valuable, actionable information.
Experience with statistical design of experiments, A/B, and multivariate testing.
Experience with machine learning modeling techniques.
Quantitative and qualitative analytical skills with the ability to utilize logic and reasoning to identify strengths and weaknesses of solutions or approaches.
Strong strategic thought leadership and problem-solving skills for solving unstructured and complex business problems.
Strong written and verbal communication skills, with the ability to distill complex findings into clear messages.
Knowledge of Point-of-Sale transaction processes and associated data for authentication, authorization, submission, settlement, etc., will be an advantage.

Nice to Have

Knowledge of Point-of-Sale transaction processes and associated data for authentication, authorization, submission, settlement, etc., will be an advantage.

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express's culture is centered on innovation, shared values, leadership, and a commitment to supporting colleagues' well-being. The company emphasizes a flexible working environment, diversity, inclusion, and continuous learning, fostering a supportive and impactful workplace where employees' voices and ideas matter.

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