Senior Manager-Data Analytics

American Express

Phoenix, AZ

Full Time

Senior

90k-165k

about 2 months ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The role involves working with valuable data sets to identify insights and actions that can impact customers and the business, particularly in the evolving space of digital commerce and product analytics.

Key Responsibilities

Extract insights from complex data using SQL or Python in a Cloud Platform and present results in actionable formats to business partners in Product and Marketing.
Identify and analyze data discrepancies and data quality issues, ensuring data consistency and integrity.
Partner with Product teams to develop analytics to improve products, including customer behavior/usage studies and complex diagnostic analyses, to inform decision strategy and project requirements.
Apply experiment design approaches to optimize the Point-of-Sale experience and identify strategies that meet business goals and enhance customer experience.

Requirements

Experience manipulating large and complex tables or data sets with SQL or Python.
Curiosity and passion for working with large amounts of data and converting it into valuable, actionable insights.
Experience with statistical design of experiments, A/B testing, and multivariate testing.
Experience with machine learning modeling techniques.
Strong analytical skills utilizing logic and reasoning to evaluate solutions and approaches.
Strong strategic thought leadership and problem-solving skills for unstructured and complex business problems.
Excellent written and verbal communication skills, with the ability to distill complex findings into clear messages.
Knowledge of Point-of-Sale transaction processes and related data is an advantage.

Nice to Have

Knowledge of Point-of-Sale transaction processes including authentication, authorization, submission, and settlement.

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through Healthy Minds
Career development and training opportunities

Working at American Express

American Express's culture emphasizes innovation, shared values, leadership, and a commitment to supporting colleagues' well-being. The company fosters a flexible working environment through Amex Flex, promoting in-person, hybrid, or virtual work arrangements to support personal and professional growth.

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