Senior Manager, Marketing Operations

About the Role

Key Responsibilities

• Partners with Sales and Marketing teams to evaluate and operationalize speaker bureau programming types and options
• Liaises daily with logistics vendor and internal partners on program execution and adherence to established processes
• Provide proactive operational oversight and direction on the logistical execution of speaker programs and territory sponsorships and adherence to establish processes and business rules
• Develop, maintain, and enhance process documentation and training material
• Shepherd program operational and administrative support materials through the Commercial Review Board (CRB) review process
• Lead training sessions for key stakeholder teams and ensure understanding and alignment on operational processes and technology platform
• Execute established quality control processes consistently and confirm adherence to SOPs (attendee management, venue selection, meal cap management, etc.) and work with Compliance on remediation when necessary
• Manage field team inquiries and needs related to program operations and logistics
• Leverage operational analytics/reporting for consistent reporting/monitoring
• Gather requirements for process or technology improvements and partner with Strategic Technologies to enhance Veeva Events technology solution
• Facilitate the annual speaker selection and contracts management process
• Lead the tactical work of annual/ongoing speaker nomination, contracting, onboarding processes, and other speaker-related initiatives
• Support transfer of value reporting in accordance with state and federal requirements

Requirements

• Bachelor's degree required (ideally in business or scientific discipline)
• Minimum of 5 years' experience in pharmaceutical or medical device industry with experience in marketing operations, commercial operations, meetings management and/or marketing
• 2+ years of operational experience managing speaker programs and sponsorships preferred
• Proficiency with Microsoft Word, PowerPoint and Excel; experience with Veeva Events highly preferred
• Knowledgeable about regulatory, legal and medical requirements for promotional materials and familiar with MRL process; experience with Veeva PromoMats preferred
• Proven project and vendor management skills including budget management, planning, prioritization, objective setting, and logistics execution
• Excellent communications skills with an ability to efficiently and productively communicate both orally and in writing
• Strong analytical and organizational abilities
• Proven ability to lead and collaborate with cross-functional teams
• Adept at seeing change as an opportunity to improve business performance and campaigning for it when necessary