Senior Manager, Operations Analytics (Sr. Process Mining Program Manager)

About the Role

Key Responsibilities

• Lead and oversee the organization's process mining program, from strategy development to implementation and continuous improvement.
• Design and execute efficiency projects based on insights derived from process mining and data analysis.
• Collaborate with cross-functional teams to identify operational bottlenecks and develop data-driven solutions.
• Translate complex data findings into actionable business recommendations and implementation plans.
• Build and maintain dashboards for monitoring operational KPIs and measuring project impact.
• Drive change management initiatives to ensure successful adoption of new processes.
• Manage project resources, timelines, and budgets to ensure deliverables meet business objectives.
• Apply operational research methodologies to optimize business processes and resource allocation.
• Conduct quantitative analysis to solve complex operational problems and improve decision-making.
• Stay current with emerging process mining technologies and methodologies.
• Establish clear communication channels to align business stakeholders and delivery teams.
• Develop executive reporting materials and facilitate communication between stakeholders and implementation teams.
• Support the management of project schedules, timelines, and milestones for effective delivery.
• Create and maintain documentation for process standards and best practices.

Requirements

• Bachelor's degree in Computer Science, Data Science, Business Analytics, Operations Research, or related field and 5 years' experience in program/project management.
• OR 7 years' experience in program/project management with focus on process improvement or operational efficiency initiatives.
• Strong knowledge of process mining tools (e.g., Celonis, UiPath Process Mining, Apromore).
• Experience applying operational research techniques such as simulation modeling, optimization, and statistical analysis.
• Ability to develop dashboards and monitor KPIs.
• Excellent communication skills, both written and verbal.
• Ability to thrive in ambiguity and fast-paced environments while managing multiple projects and tight deadlines.

Nice to Have

• Master's degree in Operations Research, Industrial Engineering, or related quantitative field.
• Experience with automation technologies (RPA, workflow automation).
• Experience with operations research software tools (e.g., MATLAB, CPLEX, Python libraries).
• Project Management Professional (PMP) or similar certification.
• Experience with agile project management methodologies.
• Knowledge of digital transformation and operational excellence frameworks.
• Familiarity with lean/Six Sigma methodologies (certification a plus).

Qualifications

• Bachelor's degree in a relevant field and 5 years' experience in program/project management, or 7 years' experience focused on process improvement.
• Experience with process mining tools and operational research techniques.
• Strong business communication skills.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits like short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• PTO and PPTO for vacation, sick leave, holidays, or other purposes, depending on job classification and employment length.
• Live Better U education benefit program covering tuition, books, and fees.