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Senior Manager, SEO & AIO

ServiceNow

Addison, TX
Full Time
Senior
4 days ago

Job Description

About the Role

The Senior Manager, SEO & AIO will report to the Senior Director of Digital Scaled Marketing and work closely with the SEO team, SEM team, content writers, marketing technology, and business leads from the demand generation team. This role involves managing the expansion of ServiceNow's digital footprint across organic search platforms and leading SEO and AI-optimized content strategies to drive business impact. It is a people-management position focused on delivering measurable results through data-driven planning, execution, and iteration.

Key Responsibilities

  • Own and drive the end-to-end SEO/AIO strategy with a focus on delivering measurable business impact across traffic, engagement, leads, and pipeline.
  • Serve as the strategic SEO and AIO leader, connecting organic search performance to business growth.
  • Develop and implement forward-thinking initiatives that ensure SEO and AI-optimized content are key levers in the company's digital success.
  • Translate SEO & AIO performance into business value by driving prioritization across teams, communicating impact, and advocating for resourcing.
  • Lead the evolution of SEO practices, integrating AIO best practices, and adapting to algorithm updates and search trends.
  • Manage and mentor the existing SEO team to drive high performance, scale SEO operations, and continually improve impact and execution.
  • Quickly analyze and audit web pages for SEO/AIO improvements.
  • Communicate with data-driven approaches to internal stakeholders and execution teams to ensure correct prioritization.
  • Set goals, timelines, and improvement paths for each component of the program.
  • Perform keyword research in coordination with business objectives to optimize content and uncover new opportunities.
  • Monitor and evaluate search results, LLMs, and search performance across major engines and markets.
  • Partner with analytics teams to create and deliver SEO performance reports and provide actionable insights.
  • Build a roadmap of experiments and initiatives to drive organic traffic, engagement, leads, and pipeline.
  • Use various tools (SEO tools, web analytics tools) to support data compilation and develop recommendations.
  • Provide detailed competitive analysis to maintain authority across key business units and keyword themes.
  • Stay abreast of top trends, best practices, and algorithms to continually develop winning strategies.

Requirements

  • 12+ overall experience with 8+ years of hands-on SEO experience, preferably in a large-scale B2B SaaS organization, including AIO.
  • 3+ years of management experience, preferably managing full-time employees and driving impact.
  • Proven track record of developing and executing SEO & AIO strategies to deliver large-scale impact.
  • Deep understanding of AI optimization and search optimization tactics, both content and technical.
  • Ability to develop long-term SEO strategies and drive a roadmap for SEO initiatives.
  • Strong knowledge of HTML/CSS and SEO implications.
  • Understanding of AI, its role in search marketing, and AI optimization methods.
  • Strong analytical mindset, critical thinking skills, and experience with metrics and quantitative analysis.
  • Expertise with MS Excel and familiarity with SERPs (Google, Bing, Yahoo) and LLMs.
  • Passion for metrics, data analysis, and translating complex concepts into clear business requirements.

Nice to Have

  • Experience with building inclusive AIO strategies alongside SEO.
  • Experience with search engines and AI tools beyond standard SEO tools.
  • Knowledge of search engine algorithms and trends.

Qualifications

  • Not explicitly specified in the description.

Benefits & Perks

  • Not explicitly specified in the description.

Working at ServiceNow

ServiceNow approaches its distributed work environment with flexibility and trust, offering various work personas (flexible, remote, or required in-office) depending on the nature of the work and location. The company emphasizes creating an accessible and inclusive experience for all candidates and is committed to equal opportunity employment.

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Job Details

Posted AtSep 17, 2025
Job CategorySEO
SalaryCompetitive salary
Job TypeFull Time
ExperienceSenior

Job Skills

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About ServiceNow

Website

servicenow.com

Location

Addison, TX

Industry

Custom Computer Programming Services

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