Senior Manager, Software Engineering

About the Role

Key Responsibilities

• Build, develop and guide high-performing talent. Define a long-term talent strategy cutting across technology. Provide supervision, mentoring and development opportunities for the team who report into you.
• Drive the execution of platform goals by aligning engineering efforts with strategic priorities, ensuring timely and high-quality delivery of key deliverables that support the Contact Center and GenAI systems.
• Provide guidance in applying the right architectural pattern for the modernization of the applications by analyzing the gaps between existing architecture and new business requirements.
• Drive the execution of automation initiatives by advancing CI/CD maturity and adopting modern development practices to improve development efficiency, enhance software quality, and ensure operational excellence.
• Drive implementation of telemetry features based on the domain requirements to improve the overall operational excellence of the application.
• Provide technical leadership in building a complex microservices-based platform that is highly reliable and scalable.
• Conduct technical impact analysis, perform root cause analyses (RCAs), and implement corrective actions to prevent re-occurrence.
• Manage to KPIs, deliver excellence, present at all levels, and develop oneself and others.
• Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency, and security.
• Implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related field, and 10+ years of experience in software engineering or a related area.
• Deep working knowledge of all aspects of Cloud native distributed system development: Azure/ GCP/ WCNP preferred.
• Experience working with micro-services architecture and distributed systems.
• Experience managing software development engineers and leading engineering projects, guiding engineering teams on engineering excellence; solid system design.
• Experience partnering with cross-functional project development and collaborating with other scrum teams, QA, Release Management, Program Management, and TechOps.
• Proven experience in the design, development, and scaling of software platforms for large user bases, focusing on modularity and extensibility.
• Platform-focused decision-making, balancing technical and business needs in fast-paced, complex environments to ensure performance and scalability.
• Experience collaborating with geographically distributed teams.
• Demonstrated ability to motivate and inspire software engineers, fostering a high-performance culture that drives continuous improvement, innovation, and increased productivity across the team.
• Minimum of 5 years' experience in software engineering or related area with a Bachelor's degree, or 7 years' experience in software engineering without a degree.
• At least 2 years' supervisory experience.

Nice to Have

• Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.
• Background in creating inclusive digital experiences, knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Qualifications

• Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.
• Option 2: 7 years' experience in software engineering or related area.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO (vacation, sick leave, holidays), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees for associates.
• Additional compensation may include stock options and performance bonuses.