Senior Product Manager - Customer Success Platform

Remitly

Seattle, WA

Full Time

Senior

152k-190k

15 days ago

Job Description

About the Role

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. Remitly is seeking a technical Senior Product Manager to join our team in Seattle, playing a pivotal role in shaping and driving the strategy for the next-generation Customer Success platform, building understanding of customer pain points, and guiding product and technology investments.

Key Responsibilities

Develop and articulate a clear platform/product vision while aligning with the overall company strategy.
Drive end-to-end product planning, roadmapping, prioritization and execution collaborating with cross-functional stakeholders.
Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver compelling product features.
Foster a collaborative and innovative culture within the team, encouraging idea generation and problem-solving.
Stay informed about industry trends, market dynamics, and competitor offerings to identify strategic opportunities and threats.
Utilize market insights to inform product decisions and maintain a competitive edge.

Requirements

8+ years of proven technical product management experience in B2B or B2C companies.
Strong track record of envisioning, delivering, scaling platforms, ecosystems and tools.
Experience setting and implementing product strategy, road-mapping, and prioritization.
Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
BA/BS in Computer Science or related field.

Nice to Have

Experience in the fintech or financial services industry.
Fraud and Compliance domain expertise.

Benefits & Perks

Flexible paid time off
Health, dental, and vision benefits + 401k plan with company matching
Paid parental, medical, military and family care leave
Mental Health & Family Forming Benefits
Employee Stock Purchase Plan (ESPP)
Continuing education and corridor travel benefits

Working at Remitly

Remitly is committed to nondiscrimination across our global organization and in all of our business operations. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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