Senior Product Manager - Do-It-For-Me (DIFM) Experiences

About the Role

Key Responsibilities

• Lead the end-to-end product strategy and roadmap for improving satisfaction, engagement and cross-selling across DIFM offerings
• Identify and close experience gaps between customer expectations, product messaging, and actual service delivery
• Champion the voice of the customer in every conversation and ensure DIFM experiences feel supportive, proactive, and trustworthy
• Define success metrics and work across engineering, design, fulfillment, legal, marketing, and CX to build and scale holistic solutions
• Partner closely with operations and legal stakeholders to balance business constraints with great customer outcomes
• Drive initiatives independently from discovery through delivery, shaping team priorities with minimal oversight
• Navigate ambiguity, communicate with clarity, and balance fast wins with long-term product-market fit evolution
• Influence stakeholders and cross-functional teams around shared goals and execution plans

Requirements

• 5+ years of product management experience, including service or fulfillment-driven products that required alignment beyond the core product/design/engineering triad
• Proven ability to define customer needs through interviews and data, and translate those insights into measurable product improvements
• Demonstrated ownership of strategy and delivery for a complex, high-impact area, ideally with customer service or operations dimensions
• Experience influencing cross-functional stakeholders and driving alignment in ambiguous problem spaces
• Strong written and verbal communication skills, with an ability to tailor messaging across levels and functions
• A passion for customer-centricity, operational design, and continuous learning through iteration
• A bias toward action and a track record of delivering value quickly, then improving through feedback and insight

Nice to Have

• Experience with customer service or operations dimensions
• Experience influencing cross-functional stakeholders in ambiguous problem spaces

Qualifications

• Educational background is not explicitly specified, but 5+ years of product management experience is required

Benefits & Perks

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Fertility, Mental Health, One Medical, Fringe lifestyle benefits up to $250