Senior Product Manager, Health and Wellness Vision Center Experience

About the Role

Key Responsibilities

• Define a vision for your products using competitive analysis, associate feedback, customer research and company goals.
• Collaborate closely with stakeholders from across the business including opticians, legal/compliance, merchandising, training and many others to identify associate/customer problems that guide compelling solutions.
• Develop product strategy for key retail functionality leveraging enterprise platforms, tools and systems to create a competitive offering while providing speed to market.
• Develop and evangelize product roadmaps, and gain buy-in from executive leadership.
• Champion data and insights. Define crisp key metrics, hypothesize, build, measure and learn to continuously inform the product direction.
• Work alongside user research, design, and engineering teams to turn high level requirements into tightly defined technology solutions and actionable deliverables.
• Drive day-to-day progress with your team by keeping requirements documents up to date and the backlog continuously groomed.
• Help build out our omni platform for optical retail by collaborating closely with enterprise teams in areas such as item catalog, search, returns and payments.

Requirements

• Experience writing product requirement documents (PRD), detailing UX requirements, writing user journey definitions, and detailing high level design requirements using tools such as JIRA and Confluence.
• Experience analyzing customer impact to measure Net Promoter Score, Retention, Loyalty, and Churn using one of the following: Adobe Analytics, Tableau, or Google Analytics.
• Demonstrated knowledge of client-side architecture and development processes including UX, Technical Development, Systems Architecture, Quality Assurance Testing and Release.
• At least 2 years experience in building product capabilities where a retail associate or clinician is your end user delivering services to a patient or customer.
• Working knowledge of consumer health care and key considerations across legal / compliance, safety and quality landscape.
• Ability to influence and communicate to advocate for your product with partner teams balancing enterprise level needs.

Nice to Have

• You are a seasoned product owner who can run products end-to-end independently, while collaborating effectively with clinical, business, engineering, UX design/research, and other stakeholders.
• Experience working with providers or payors in the health care space in a product, design, business or tech capacity and have experience building mobile and web products that delight users and drive measurable user outcomes.
• You are obsessed with the customer -- you work backwards from wants and needs towards simple solutions; quantify value to consumers, partners, and internal stakeholders; and use research and data to improve products and processes.
• You are excited about solving very complex challenges and can create structure amidst ambiguity.
• You are scrappy but do not sacrifice quality you have a test-and-learn mentality and an agile way of working cross-functionally and collaboratively to improve your teams products.

Qualifications

• Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management.
• Option 2: 7 years' experience in product management or related area.
• Preferred: Master's degree in Computer Science, Engineering, Business Administration, or related area with 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products.

Benefits & Perks

• Competitive pay as well as performance-based bonus awards and other great benefits.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, depending on job classification and employment length.
• Live Better U education benefit program covering tuition, books, and fees for associates.