Senior Product Manager - Managed Services Processes

About the Role

Key Responsibilities

• In-depth Knowledge of TAM and eTOM: Extensive understanding of the TM Forum's Application Framework (TAM) and Business Process Framework (eTOM) and their application in the telecommunications industry.
• Process Analysis and Optimization: Proven ability to analyze, design, and optimize business processes to enhance efficiency and agility.
• Application Management: Experience in categorizing and managing IT and network applications in alignment with business process requirements.
• Integration Skills: Expertise in ensuring seamless integration of processes and applications across departments, systems, and partners.
• Project Management: Strong project management skills to oversee the implementation of TAM and eTOM frameworks within the organization.
• Communication and Collaboration: Excellent communication skills to work effectively with various stakeholders, including marketing, IT, and customer service departments.
• Problem-Solving Abilities: Strong analytical and problem-solving skills to address complex business process challenges.
• Industry Knowledge: Familiarity with the telecommunications and digital enterprise landscape to provide relevant and effective process consulting.
• Documentation and Reporting: Ability to document processes, create reports, and present findings to senior management and other stakeholders.
• Continuous Improvement: Commitment to continuous learning and improvement to stay updated with the latest industry trends and best practices related to TAM and eTOM.

Requirements

• Bachelor's Degree (Required)
• 7+ years of relevant Product Management experience in an agile software product development environment.
• Advanced level understanding of customer experience.
• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.
• Proven ability to effectively and efficiently communicate with Leadership, employing a high degree of collaboration and influence.
• Success in directing matrixed resources and delivering software with Agile Scrum methodologies and other tools.
• Experience with Agile backlog/project management tools.
• Strong requirements elicitation and technical writing skills, including the ability to write concisely and clearly for different audiences.
• Strong analytical skills with demonstrated ability to identify, analyze, and synthesize product use data to drive decisions.

Nice to Have

• Experience with telecommunications industry frameworks and processes.
• Experience managing IT and network applications in a complex organizational environment.
• Familiarity with industry-specific tools and methodologies related to TAM and eTOM.

Qualifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Benefits & Perks

• Competitive base salary and compensation package.
• Annual stock grant, employee stock purchase plan, and 401(k).
• Access to free, year-round money coaches.
• Comprehensive medical, dental, and vision insurance.
• Flexible spending account, paid time off, and up to 12 paid holidays annually.
• Paid parental and family leave, family building benefits, back-up care, and childcare subsidy.
• Tuition assistance, college coaching, short- and long-term disability, and voluntary insurance options.
• Mobile service & home internet discounts, pet insurance, and access to transit programs.