Senior Program Manager - Global SMB Solutions

About the Role

Key Responsibilities

• Lead end-to-end delivery of complex product initiatives across the SMBIS platform, including digital application flows, cross-sell infrastructure, and embedded merchant experiences.
• Drive program planning and execution, ensuring on-time delivery across multiple concurrent workstreams by defining milestones, aligning stakeholders, and resolving cross-team dependencies.
• Own cross-functional coordination between product managers, engineering leads, QA, operations, compliance, and commercialization teams.
• Serve as the operational heartbeat of SMBIS go-to-market launches - managing timelines, implementation plans, and readiness tracking for bank partner rollouts.
• Create and maintain project documentation including delivery roadmaps, release plans, risk logs, and progress dashboards for leadership and stakeholders.
• Continuously improve processes to scale program delivery efficiency and create structured repeatability across launches.

Requirements

• 7+ years of technical program management or delivery leadership experience in a product-led or SaaS organization.
• Proven success delivering cross-functional programs in a highly matrixed environment, ideally in fintech, payments, or embedded banking.
• Strong understanding of Agile development practices, software delivery lifecycles, and Jira/Confluence tooling.
• Exceptional organizational, communication, and problem-solving skills - with a proven ability to align technical and business teams around shared milestones.
• Experience working across multiple stakeholder groups (product, engineering, operations, legal, marketing) to execute complex programs with external dependencies.
• Comfort operating in both strategic and tactical capacities - from roadmap-level planning to daily issue resolution.

Nice to Have

• Experience launching financial products in regulated environments or with bank partners.
• Familiarity with digital onboarding, recommendation engines, or cross-sell experiences.
• Background working with commercialization teams (sales, enablement, marketing) to support market readiness and rollout planning.
• PMP, Scrum Master, or Agile certifications.

Qualifications

• No specific formal educational qualifications specified in the description.

Benefits & Perks

• Medical, Vision and Dental Benefits
• Fuel Your Life Wellness Program
• 401k, Employee Stock Purchase Plans and Incentives & Bonuses
• Employee Resource Groups
• Paid Time Away