Senior Program Manager, SRE

About the Role

Key Responsibilities

• Collaborate with leaders and teams across SRE, Engineering, Support, and Product to organize, plan, and execute projects from inception to post-launch analysis
• Utilize just enough process to create visibility into progress, risks, and milestones for all stakeholders without overwhelming the team
• Proactively identify potential roadblocks and keep projects on track
• Act as the key point of contact between SRE and other teams, to ensure alignment, resolve dependencies, and drive products to completion
• Drive improvements in incident management process, identifying areas for automation, process refinement, and faster resolution times
• Act as an Incident Leader for large-running incidents
• Provide training and mentoring to empower the team in incident management best practices
• Oversee post-incident reviews, ensuring root cause analysis is conducted and corrective actions are tracked to completion
• Define and track key incident metrics (MTTR, incident recurrence, etc.) to drive accountability and operational improvements
• Use a data-driven mindset into all aspects of status reporting, and clearly and proactively communicate, across all levels of the organization, status as well as risks and mitigation plans

Requirements

• 4-5 years managing operations focused projects in a SaaS environment
• 5+ years of experience in a program or project management role managing complex, technical projects
• Experience implementing and coordinating Incident Management processes
• Strong verbal and written communication skills, with demonstrated ability to influence teams and to communicate succinctly
• Ability to lead cross-functional, globally dispersed teams and influence stakeholders without direct authority
• Comfortable working with loosely defined, custom agile/scrum/kanban processes and driving process improvements

Nice to Have

• Experience managing work and reporting with JIRA
• Software Development or Product Management experience
• Experience working with SaaS or data protection products
• Experience using incident management tools like Incident.io or Rootly.com

Qualifications

• B.S. degree in Business Management, Information Systems, Engineering, Computer Science or a related field (or equivalent experience) is highly desired

Benefits & Perks

• Unlimited PTO
• Medical, dental, and vision benefits that start on day one
• Flexible spending accounts
• Life insurance and short-term and long-term disability coverage
• Family planning support benefits, along with 100% paid maternity and parental leave
• 401k match
• Veeam Care Days - additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program