Senior Project Manager

About the Role

Key Responsibilities

• Develop and maintain detailed project plans, timelines, and resource allocation strategies for Braze platform activations.
• Prioritize activations in collaboration with the client, considering team capacity and business objectives.
• Manage project scope, identify potential risks and issues, and develop mitigation strategies.
• Ensure projects are delivered on time, within budget, and to the required quality standards.
• Serve as the primary point of contact for the client, building strong relationships and managing expectations.
• Attend all client calls, providing updates on project progress, addressing concerns, and gathering requirements.
• Proactively communicate risks, delays, and potential roadblocks to the client, proposing solutions and alternative approaches.
• Guide the client to adhere to established processes and workflows, ensuring efficient collaboration.
• Lead and motivate the technical team in Mexico (CST), providing guidance and support to ensure successful project execution.
• Collaborate effectively with Braze resources in St. Louis, ensuring alignment on project goals and technical specifications.
• Facilitate team meetings, track progress, and identify and resolve any roadblocks.
• Maintain and update the Jira board, ensuring accurate tracking of project tasks and progress.
• Develop and maintain project documentation, including project plans, status reports, and risk assessments.
• Identify opportunities to improve project management processes and workflows, enhancing efficiency and effectiveness.
• Generate regular reports on the number of activations completed, project status, and key performance indicators (KPIs).
• Analyze project data to identify trends, patterns, and areas for improvement.
• Present project updates and reports to stakeholders, including clients and internal management.

Requirements

• Proven experience as a Technical Project Manager, preferably in a Martech environment.
• Strong proficiency in Jira for project tracking and management.
• Campaign Management experience is a must.
• Knowledge of the Twilio Segment and Braze platforms is highly preferred.
• Experience in managing client relationships and delivering client-facing projects.
• Experience working with remote teams, particularly in a cross-cultural environment.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with technical and non-technical audiences.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Successfully prioritize activations with the client, based on team capacity.
• Accurate and timely reporting on the number of activations completed.
• Well-maintained and up-to-date Jira board.

Nice to Have

• Exceptional communication skills, with the ability to clearly and concisely convey information.
• Strong attention to detail, ensuring accuracy and completeness in all project-related tasks.
• Patience and empathy when working with clients, understanding their needs and concerns.
• Strong personality and the ability to confidently push back when necessary, ensuring adherence to processes and project goals.
• Ability to guide clients to follow established processes and workflows.

Qualifications

• Bachelor's degree in a related field (e.g., Computer Science, Engineering, Business Administration).
• 5-7+ years of experience in technical project management.
• Project Management Professional (PMP) certification is a plus.
• Experience with Agile methodologies is a plus.

Benefits & Perks

• Competitive benefits package
• Hybrid work approach with teams in the office an average of four days a week