Senior Software Engineering

AT&T

Dallas, TX

Full Time

Senior

117k-196k

2 days ago

Job Description

About the Role

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. We believe that transformation is not just about technology, it's about people. Our teams are built on a foundation of collaboration, transparency, and continuous learning. As part of the ServiceNow and Network Operations community, you'll be immersed in a culture that values agility, operational excellence, and purpose-driven work. This role involves supporting the migration from legacy ticketing systems to AT&T's enterprise ServiceNow platform, designing, developing, and deploying scalable ServiceNow solutions that align with operational goals and compliance standards.

Key Responsibilities

Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture
Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem
Participate in platform onboarding, scoped app development, and data ingestion processes
Maintain documentation and contribute to knowledge base articles and onboarding guides
Troubleshoot and resolve issues related to ServiceNow functionality and performance

Requirements

3+ years of experience developing on the ServiceNow platform
Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting
3-5 years' experience; Technical Career Pathway (TCP) role

Nice to Have

Experience with AT&T's ServiceNow architecture or similar enterprise-scale implementations

Qualifications

Bachelors of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math
Developer nanodegree or equivalent experience

Benefits & Perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation and 9 holidays annually)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond legal requirements
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts on AT&T mobility plans, internet, and accessories

Working at AT&T

Our teams are built on a foundation of collaboration, transparency, and continuous learning. We embrace modern development practices, including Agile methodologies, iterative delivery, and the use of tools like GitHub and Azure Pipelines to accelerate impact. We are committed to operational excellence and purpose-driven work that supports mission-critical operations to keep people connected.

Apply Now