Senior Technical Program Manager

About the Role

Key Responsibilities

• Coordinate the design, development, testing and deployment of features into production across multiple technical teams.
• Create and track project milestones, risks and dependencies, and describe, own and prioritize all technical requirements associated with delivery.
• Dive deep into the design details of systems, especially related to customer interfaces and system dependencies.
• Identify required system or service changes during early project phases and work with SDMs to estimate work involved.
• Implement plans across teams and report on progress against technical milestones to stakeholders.
• Understand significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind decisions.
• Demonstrate good judgment in escalation and proactively review metrics to seek improvements.
• Ensure programs stay aligned with organizational goals and stakeholder needs.
• Partner with customers and engineering teams to determine project sequencing.
• Write effective narratives, program updates, and present them to stakeholders and management.
• Create plans with clear success criteria and ROI, overseeing gaps between teams, processes, and systems.
• Solve ambiguous problems and proactively identify and mitigate risks.
• Help teams reduce exposure to failure modes such as unclear requirements, ineffective collaboration, and insufficient testing.

Requirements

• Bachelor's degree in engineering, computer science or equivalent.
• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
• Must be a U.S. citizen or national, U.S. permanent resident (Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
• Ability to earn trust, maintain positive relationships, and contribute to a culture of inclusion.

Nice to Have

• 5+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management.
• Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules.
• Experience defining KPIs/SLA's for multi-million dollar businesses and reporting to senior leadership.
• Proven track record of delivering results for large, cross-functional initiatives with multiple priorities.
• Excellent understanding of organizational goals and objectives.
• Experience with Confluence and JIRA.
• Experience with data analysis to uncover actionable insights.

Qualifications

• Bachelor's degree in engineering, computer science or equivalent.
• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 3+ years of software development experience.
• 5+ years of technical program management working directly with software engineering teams.

Benefits & Perks

• Medical, dental, vision, basic and supplemental life insurance.
• Paid parental leave, short and long-term disability.
• 401(k) with a company match of up to 5%.
• Education Support Program.
• Paid Time Off: Up to four weeks per year and 14 company-paid holidays.
• Discretionary bonuses based on individual contributions and company results.