Senior Technical Program Manager - Customer Experience Platform - HYBRID

About the Role

Key Responsibilities

• Contribute to the delivery roadmap, planning for the next 6 to 10 months, ensuring that requirements are independent of a specific implementation.
• Engage with product management and engineering teams to align prioritization of business initiatives and key metrics that define the success of these initiatives.
• Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning.
• Maintain and evolve the program roadmap cross-teams, ensuring understanding of project goals and vision.
• Identify hard external dependencies and ensure that systems can meet targeted service-level objectives.
• Work directly with engineering and product teams to estimate work and create appropriate program milestones.
• Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery.
• Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program.
• Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools.
• Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing.
• Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying and mitigating risks, and ensuring quality and performance standards are met.
• Identify and produce valuable analytics for improved performance and business decisions.
• Innovate and drive process improvements within program governance.
• Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset.

Requirements

• Bachelors Degree in Information Technology, Computer Science, Data Science or related experience required.
• 5+ years of professional experience in program or project management within a technology environment.
• Demonstrated ability to manage complex projects with multiple dependencies and minimal supervision.
• Strong stakeholder management skills with the ability to build relationships and communicate effectively at all levels of the organization.
• Proficient in project management tools such as JIRA, Confluence, GitLab and other relevant software or ability to pick up various software tools quickly.
• Familiarity with Agile methodologies and frameworks is a plus.
• Understanding of SDLC methodologies.
• Excellent and proactive problem-solving skills and the ability to identify and mitigate risks.
• Experience with large scale enterprise software/services.
• Experience drafting technical requirements.

Nice to Have

• Professional experience delivering solutions built on AWS/GCP.
• Agile, lean, and Kanban delivery process experience.
• Experience supporting retail systems/solutions.

Qualifications

• Educational background with a Bachelor's Degree in relevant fields such as Information Technology, Computer Science, or Data Science.

Benefits & Perks

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Potential performance-based incentives/bonuses
• Benefits including 401k, medical/vision/dental/life/disability insurance options, PTO, Holidays, and more