Senior Technical Program Manager - eCRM

About the Role

Key Responsibilities

• Define, plan, and drive end-to-end execution of complex technical programs and initiatives, ensuring alignment with strategic goals and product roadmaps.
• Develop multi-quarter program plans, roadmaps, success metrics, and schedules in collaboration with Engineering, Product, Design, and Business stakeholders.
• Own the overall delivery lifecycle including scope definition, resource planning, milestone tracking, dependency management, and risk mitigation.
• Manage multiple concurrent programs, prioritizing based on business impact and organizational capacity.
• Serve as the primary point of contact and communication hub across engineering, product, security, compliance, and business units.
• Regularly report program status, key metrics, risks, and mitigation plans to executive leadership and technical stakeholders.
• Drive stakeholder alignment through structured updates, steering committees, and decision-making forums.
• Identify, document, and actively manage program risks, issues, and dependencies.
• Proactively escalate blockers and drive resolution across organizational boundaries.
• Partner with teams to ensure contingency planning and course corrections as needed.
• Champion Agile best practices across teams, adapting delivery methodologies to suit program scale and complexity.
• Implement and refine program management frameworks, tooling (e.g., Jira, Confluence), and governance structures.
• Drive continuous improvement and knowledge sharing across TPM teams and broader technical organizations.
• Act as a trusted advisor and thought leader to Engineering and Product leadership.
• Mentor junior TPMs and contribute to the development of the TPM function within the organization.
• Foster a culture of transparency, accountability, and technical excellence.
• Understand architecture, technical requirements, systems integrations, and scalability considerations to engage effectively with engineering teams.
• Facilitate technical discussions and ensure programs are rooted in sound engineering practices and platform strategies.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's preferred).
• 9+ years of experience in technical program management, engineering, or technical product management roles.
• Proven track record of driving complex, cross-functional programs from conception through delivery in large-scale enterprise or tech environments.
• Deep understanding of Agile, Scrum, and/or SAFe methodologies and modern software development practices.
• Experience with cloud platforms, APIs, data pipelines, or enterprise systems (e.g., Salesforce, ERP) is a plus.
• Exceptional communication, organizational, and stakeholder management skills.
• Comfortable presenting to senior leadership and executives with clarity and precision.

Nice to Have

• Experience with cloud platforms, APIs, data pipelines, or enterprise systems (e.g., Salesforce, ERP).

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities