Senior Technical Program Manager

About the Role

Key Responsibilities

• Drive alignment to and execution of high stakes cross-functional initiatives and programs
• Oversee end-to-end program execution across teams / groups, including risk management, communication, issue/conflict resolution and dependency management
• Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks
• Organize and lead cadence-based stakeholders / leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers
• Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs
• Partner with cross-functional teams to deliver business value in a timely manner while maintaining a high level of quality and transparency
• Keep the executive and business teams updated on project timelines and results
• Partner with end-to-end implementation teams to define launch plans to identify and mitigate gaps, risks, and dependencies
• Ensure adherence to governance processes and visibility to release management
• Evaluate existing processes and procedures, make recommendations, and drive process improvement and adoption of best practices
• Manage teams across disciplines and geographies (e.g., San Francisco, Seattle)
• Travel as required (~10%)

Requirements

• 8+ years leading large scale, complex, cross-functional, global programs for SaaS based products
• Ability to develop clear program strategies and high-level program plans
• Experience building strong cross-team relationships and partnerships
• Ability to synthesize data from various streams and present in a digestible manner to upper management and execution teams
• Experience using Google suite, Project organization tools, Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting, etc.
• Strong business acumen and technical background
• Strong organizational skills with ability to deal with ambiguity, multitask, and work independently in a fast-paced environment
• Excellent written, verbal communication, and interpersonal skills
• Ability to manage multiple stakeholders and expectations

Nice to Have

• Experience in companies in both small and large scale software development organizations
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Ability to quickly understand and communicate technical concepts across wide-ranging audiences

Benefits & Perks

• Paid Time Off: earned time off and paid holidays based on region
• Paid Parental Leave: up to six months after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for employer-paid and minimum employee contribution health plans from day one
• Retirement Plans: select retirement and pension programs with potential employer contributions
• Learning and Development: coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
• Wage Transparency: salary ranges vary by location, with additional compensation options such as bonuses and RSUs