Service Transition Consultant Service Transition Consultant

About the Role

Key Responsibilities

• Transition Solution Design-Consult and Design Customized transition Solutions, provide inputs to the business transition solutions and Create Customized transition plan for the respective verticals and Horizontals/Program Portfolio, based on specific customer requirements.
• Leverage Global insights by being constantly innovating through internal/external intelligence.
• Understand Market/Industry realities, opportunities and threats and build an awareness of the domain, products, and service lines within the industry.
• Lead due diligence, solution validation, and process definition phases to ensure a seamless transition.
• Develop and execute end-to-end transition plans, including timelines, resource allocation, compliance, and governance frameworks.
• Act as the primary liaison between client teams and internal functions such as operations, HR, IT, and quality.
• Oversee knowledge transfer processes and ensure readiness of delivery teams through structured training and ramp-up models.
• Ensure strong program governance and stakeholder alignment, including tollgate-based execution and health reviews.
• Work under pressure to meet tight deadlines and foresee potential risks or challenges.
• Manage delivery and people-related queries, issues, and concerns, especially onsite.

Requirements

• Bachelor's degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education.
• 11 years of relevant work experience managing large, complex projects and diverse teams across industry domains.
• Strong project and program management skills.
• Effective written and verbal communication skills, including experience communicating with senior stakeholders.
• Ability to work at all levels, under pressure, and meet tight deadlines.
• Good resource management, financial management, and budget management skills.
• Self-motivated and proactive working style.
• Understanding of market/industry realities, opportunities, and threats.

Nice to Have

• Certifications such as PMP, Prince2, or Six Sigma.
• Fluent English speaker, additional languages preferred.
• Experience in developing and challenging business cases with cost and benefit analysis.
• Ability to operate effectively in an international/cross-cultural environment.
• Delivery management skills.

Qualifications

• Educational qualifications include a bachelor's degree or equivalent, or three years of relevant experience in the field.

Benefits & Perks

• Base salary range of $125,000 to $150,000.
• Supportive management environment.
• Opportunities for domestic and international travel.
• Part of a global organization with awards and recognitions in the BPM industry.