ServiceNow Frontend Developer

ISITE Design

Bellevue, WA

Full Time

Senior

92k-145k

2 days ago

Job Description

About the Role

We're Concentrix, a global technology and services leader that powers the world's best brands through solution-focused, tech-powered, and intelligence-fueled services. Our team integrates digital engineering, creativity, and human-centered design to modernize and simplify customer experiences. We deliver strategic consulting, design, advisory services, market research, and analytics to improve outcomes and value for our clients. Recognized for our company culture and career growth opportunities, we shape new careers across over 70 countries and are committed to providing exceptional relationships and innovative solutions.

Key Responsibilities

Design, develop, and maintain custom ServiceNow applications, portals, and workflows.
Configure and customize ServiceNow modules including ITSM, HRSD, and CSM.
Integrate REST APIs and external systems with ServiceNow.
Develop reusable widgets and components using AngularJS, JavaScript, HTML, and CSS.
Ensure platform scalability, performance, and security.
Lead UX strategy for ServiceNow interfaces, including Service Portals and Workspaces.
Conduct user research, usability testing, and stakeholder interviews.
Create wireframes, prototypes, and high-fidelity mockups using tools like Figma or Adobe XD.
Apply Human-Centered Design (HCD) principles to optimize user journeys.
Ensure compliance with accessibility standards (WCAG, Section 508).
Serve as a technical and design SME across cross-functional teams.
Mentor junior developers and designers on ServiceNow and UX best practices.
Collaborate with product owners, architects, and business analysts to translate requirements into solutions.
Provide thought leadership on ServiceNow UX trends and innovations.

Requirements

Bachelor's or Master's degree in Computer Science, UX Design, or related field.
5+ years of ServiceNow development experience.
3+ years of UX/UI design experience, preferably within ServiceNow.
ServiceNow Certified System Administrator and Certified Application Developer.
Strong knowledge of ITIL and Agile/Scrum methodologies.
Proficiency in JavaScript, Glide API, AngularJS, and Service Portal framework.

Nice to Have

Experience with human-centered design principles.
Experience with accessibility standards such as WCAG and Section 508.

Qualifications

Educational background in Computer Science, UX Design, or related fields.
ServiceNow certifications including Certified System Administrator and Certified Application Developer.

Benefits & Perks

Salary range of $92,250 - $144,964 plus incentives.
Medical, dental, and vision insurance.
Comprehensive employee assistance program.
401(k) retirement plan.
Paid time off and holidays.

Working at ISITE Design

Concentrix is recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture.' We promote equal opportunity and foster an inclusive environment that values innovation, collaboration, and continuous growth.

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