Site Engineer II (Richardson)

About the Role

Key Responsibilities

• Gain a complete understanding of facility layout, operation of MEP systems, and illustrate site-specific system one-lines with accuracy.
• Understand equipment nomenclature standards, locations, facility drawings, equipment specifications, and operational procedures.
• Manage customer SLA's and lease obligations critical to data center operations.
• Understand and operate BMS alarm functionality, alarm escalation, and data trend analysis.
• Follow DLR event management, escalation, and incident reporting procedures.
• Create, edit, implement, and close change management work orders within the CMMS.
• Create, edit, and resolve incident reports following site incidents.
• Maintain and adhere to Digital Realty's Environmental and Occupational Health and Safety standards.
• Support all aspects of data center operations including maintenance and repair of mission critical equipment to achieve 100% uptime and SLA compliance.
• Supervise construction activities and installations as required.
• Execute site-specific change management processes, including creating Method of Procedures (MOPs) for preventative maintenance and repairs.
• Troubleshoot site mechanical and electrical systems effectively.
• Respond to unplanned events independently.
• Conduct rounds and inspections to detect anomalies.
• Develop or improve SOPs for site-specific equipment.
• Gain understanding of the local customer’s business and data center operations.
• Support accreditation initiatives such as SSAE16, SOC2, ISO 27001, etc.
• Complete DLR Critical Awareness Training.

Requirements

• At least 3 years of experience in mission critical facilities operating/engineering or equivalent equipment experience including assets such as UPS, HVAC, generators, fire/life safety systems.
• Hands-on electrical or mechanical skills with competence in the non-expertise area (e.g., electrical expertise with mechanical competence, or vice versa).
• Strong knowledge of various UPS systems and architectures.
• Strong knowledge of cooling systems and architectures.
• Understanding of infrastructure redundancy configurations (N+1, 2N, ATS/STS, Failover Scenarios).
• Knowledge of energy efficiency principles.
• Strong interpersonal, presentation, and communication skills.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Word, Excel, Outlook, and familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCad.
• Basic understanding of emergency situations and escalation processes.
• Knowledge of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.
• Ability to lift and handle up to 50 pounds.
• Ability to bend, stoop, and stretch for placement and retrieval of equipment.
• Ability to work under a raised data center floor and climb ladders up to 16 feet.

Nice to Have

• Experience with data center infrastructure and mission critical systems beyond minimum requirements.
• Familiarity with additional data center standards and certifications.

Qualifications

• Educational background is not explicitly specified but implied experience in mission critical facilities is required.

Benefits & Perks

• Highly competitive compensation package.
• Excellent benefits.
• Supportive and inclusive work environment.
• Opportunities for professional development and career growth.