Site Experience Specialist

About the Role

Key Responsibilities

• Using expertise, reporting, and customer behavior tracking, manage how customers are using boscovs.com to transact—or not transact.
• Be a super-user of our main site integrated products: Unbxd Search and Kibo Site Editor.
• Own Site Merchandising for given categories by up-keeping category landing pages, promotional banners, and seasonal content to reflect marketing priorities, product launches, and key campaigns.
• Optimize pages that are not showing the most searched products by tuning those items, brands, and items to the top of the page.
• Assist in proofing daily marketing emails.
• Conduct regular Site QA for issues with links, imagery, and event timing.
• Conduct regular analysis of competitors' websites and ecommerce choices.
• Suggest new functionality to problem-solving issues that our customers may be having.
• Optimize site experience regarding attribute facets on browse & search pages.
• Partner with the buying group, creative team, and IT teams to execute campaigns.
• Ensure mobile-first optimization across all site touchpoints.
• Leverage CMS tools to manage on-site assets, ensuring content is accurate, up-to-date, and aligned with brand standards.

Requirements

• Goal oriented individual with proven experience of strong attention to detail and organizational skills.
• Computer literate with a strong knowledge of the e-commerce platform.
• Excellent communication skills - written & verbal.
• Ability to work in a fast-paced environment and manage and prioritize multiple projects in order to meet deadlines.
• Ability to set high expectations, and coach people to be able to meet them.
• Prior experience in an online/retail environment required.

Benefits & Perks

• Comprehensive benefits package, including medical/dental/vision.
• Short term disability/Long term disability - voluntary.
• Life Insurance (company paid).
• 401(k) w/ company match.
• Weekly Pay.
• Paid vacation.
• Liberal employee discount.