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Social Media Marketing Manager

Medallia

Pleasanton, CA
Full Time
Senior
102k-176k
14 days ago

Job Description

About the Role

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self.

Key Responsibilities

  • Build and lead a corporate social strategy for an enterprise B2B brand, aligning social initiatives to broader marketing and business goals.
  • Lead multi-channel social campaigns across platforms including LinkedIn, Instagram, X, Tiktok to grow audiences and strengthen brand presence.
  • Leverage social management platforms (e.g., Sprout Social or similar) to schedule, monitor, and analyze content, optimizing for engagement and reach.
  • Work seamlessly across marketing and other teams to drive integrated impact.
  • Build and manage employee advocacy programs that amplify company messaging and increase organic reach.
  • Create compelling content tailored to different audiences and formats, leveraging strong storytelling instincts.
  • Develop and manage executive social presence and thought leadership programs to elevate brand influence.
  • Collaborate with creative teams to produce visually compelling, on-brand content optimized for each channel.
  • Build community engagement through two-way dialogue and leverage social listening insights to inform strategy.

Requirements

  • Bachelor's degree or equivalent relevant experience.
  • 5+ years of professional experience in social media management.
  • Demonstrated experience leading social strategy that drives measurable business outcomes.
  • Demonstrated experience using social analytics to measure performance, optimize campaigns, and demonstrate impact.
  • Demonstrated experience managing multi-channel social platforms (LinkedIn, Instagram, X, Facebook) at scale.

Nice to Have

  • Social media management experience in the enterprise B2B environment.
  • Passion for social media and emerging trends in digital engagement.
  • Thrives at both the strategic and executional level, including engaging leadership and subject matter experts while driving ideas into action.
  • Self-starter and natural leader who can elevate existing programs into something greater.
  • Excellent communication and collaboration skills.
  • Experience driving employee engagement through social advocacy programs.
  • Strong instincts for storytelling and content personalization.

Qualifications

  • Educational background includes a Bachelor's degree or equivalent relevant experience.

Benefits & Perks

  • Parental leave
  • Paid holidays
  • 401(k)
  • Competitive health and wellness benefits, including medical, dental, vision, short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays.

Working at Medallia

Medallia celebrates diversity and recognizes the value it brings to our customers and employees. We are proud to be an equal-opportunity workplace and an affirmative-action employer. We value creating an inclusive environment where all qualified applicants are considered without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other protected status.

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Job Details

Posted AtSep 8, 2025
Job CategorySocial Media
Salary102k-176k
Job TypeFull Time
ExperienceSenior

Job Skills

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About Medallia

Website

medallia.com

Location

Pleasanton, CA

Industry

Other Computer Related Services

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