Social Media Support Specialist

About the Role

Key Responsibilities

• Monitoring and responding to comments across the company's social media pages such as Facebook, Instagram, X, TikTok, and LinkedIn via Sprout Social.
• Identifying and logging inquiries, adverse events, and product quality complaints using Sprout Social and Salesforce.com.
• Responding to consumer emails related to social media interactions.

Requirements

• High School Diploma (required); college experience preferred.
• Minimum of 5 years in a customer service role.
• Experience in pharmaceuticals or healthcare.
• Knowledge of medical terminology.
• Detail-oriented with strong organizational skills.
• Available to work on weekends.
• Previous experience monitoring social media for a large company.

Nice to Have

• Experience working remotely.
• Experience with social media management tools like Sprout Social.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and social media monitoring.
• Knowledge of medical terminology and healthcare industry.

Benefits & Perks

• Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, legal plan, and short-term disability.
• Retirement savings plan.
• Service bonus and holiday pay plans (up to eight paid holidays per year).
• Transit spending account.
• Paid sick leave under applicable state or local plans.