Social Media Team Lead Assistant

Angel Agency

Provo, UT

Full Time

Entry Level

33k-37k

4 days ago

Job Description

About the Role

Angel Studios is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel Studios allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio's key projects—The Sound of Freedom and Dry Bar Comedy—have earned billions of views around the world. The company is looking for passionate team members who want to build world-class products that will reshape media over the coming decades.

Key Responsibilities

Help the Team Lead train and support a team of social media comment moderators.
Review and moderate user-generated content (comments, replies, messages) based on community guidelines.
Ensure timely and consistent enforcement of platform policies, removing harmful or inappropriate content.
Handle escalations in the Pending folder, resolving sensitive or complex moderation issues.
Create and manage resources of information for the comment moderation team (help center articles, saved replies, etc.)
Work closely with internal teams (marketing, PR, legal) to align moderation strategies with company policies.
Attend meetings as assigned by Team Lead.

Requirements

Solid understanding of content moderation, social media, or a similar role; with a good understanding of leadership responsibilities.
Strong communication and conflict resolution skills.
Familiarity with social media platforms (Facebook, Instagram, Twitter, TikTok, YouTube, LinkedIn, Reddit, etc.).
Ability to analyze data and identify trends in user interactions.
Comfortable handling sensitive or potentially offensive content.
Proficiency in using moderation tools and AI-assisted moderation platforms.
Bachelor's degree in Communications, Media Studies, Marketing, or a related field (preferred but not required).
Availability to work evenings, weekends, or holidays as needed.

Nice to Have

Experience with social media management and moderation tools.
Leadership experience in social media or content moderation roles.

Qualifications

Bachelor's degree in Communications, Media Studies, Marketing, or a related field (preferred but not required).

Working at Angel Agency

Angel is an Equal Opportunity Employer: At Angel Studios, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

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