Software Engineer Principal, Enterprise Mobile Reliability Engineer

About the Role

Key Responsibilities

• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews, and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
• Identifies product enhancements (client-facing or technical) to create a better experience for the end users
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Identifies, implements, and shares technical solutions that can be used across the organization
• Creates and architects foundational code elements that can be reused many times by a product
• Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
• Defines Service Level Objectives for the product to constantly measure their reliability in production and help prioritize backlog work
• Field questions from other product teams or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Proactively monitors production Service Level Objectives for products
• Works with vendors and the open-source community to help identify and implement feature enhancements in software products
• Works with other product teams to create API specifications and contracts for shared data
• Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
• Triage high-priority issues and outages as they arise
• Participates in and leads learning activities around modern software design and development core practices
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Attends conferences and learns how to apply new technologies where appropriate

Requirements

• Mastery of an object-oriented programming language (preferably Java)
• Must be legally permitted to work in the United States
• Minimum of 6 years of relevant experience in software engineering, with a strong emphasis on enterprise-scale mobile applications
• Expert-level hands-on experience with both Android and iOS development, including deep proficiency in native frameworks such as Kotlin/Java for Android and Swift/Objective-C for iOS
• Advanced knowledge of application monitoring and user analytics tools (e.g., NewRelic, Firebase, AppDynamics, or similar) for mobile applications
• Proven expertise in application performance management (APM) specifically for mobile environments
• Experience in leveraging application analytics platforms to measure user engagement and application health
• Strong background in designing, building, and deploying containerized workloads and microservices using Kubernetes
• Proficiency in Java as a primary backend or native Android language, and experience using Java-based frameworks and tools in the mobile ecosystem
• Deep understanding of mobile reliability engineering principles, including designing for resiliency and incident response
• Experience architecting, implementing, and maintaining mobile infrastructure and cloud backend services for consumer-facing apps
• Expertise in modern application development practices, including CI/CD, automated testing, and agile methodologies
• Experience with the end-to-end lifecycle management of mobile apps, including app store deployment, telemetry, and post-release stability
• Strong foundation in RESTful/gRPC API design and implementation
• Solid understanding of cloud platform services (e.g., AWS, GCP, or Azure) relevant to mobile backend infrastructure
• Commitment to mentoring and enabling other engineers in reliability engineering and operational excellence

Nice to Have

• Experience using Java-based frameworks and tools in the mobile ecosystem
• Experience with cloud platform services such as AWS, GCP, or Azure
• Knowledge of containerized workloads and microservices architecture supporting mobile backends
• Experience with application analytics platforms for user engagement and operational improvements

Qualifications

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a related field