Software Engineering Advisors- Hybrid

Cigna

Franklin, TN

Full Time

Senior

about 1 month ago

Job Description

About the Role

The job profile for this position is Software Engineering Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Key Responsibilities

Java Cloud Conversational AI Application Development.
Define conversational AI requirements and build, configure, and implement software applications using Object-Oriented Programming concepts and technical expertise in technologies such as Java/J2EE, Oracle, Web Services, Spring Framework, JavaScript, Maven, JSON, JDBC, JPA, Jenkins, and GIT.
Utilize tools and techniques such as Jira, Confluence, and Visio for project releases.
Devise and present software solutions.
Troubleshoot and resolve issues related to contact center applications due to alerts or customer complaints, including identifying root causes, researching possible solutions, and implementing preventive measures.
Participate in the implementation and support expansion of new conversational AI initiatives.
Collaborate with quality assurance and business users to address issues and challenges.
Work with both onsite and offsite teams to deliver best-in-class solutions in the contact center space.
Develop business logic within a multi-tier environment.
Contribute to creating low- and high-level designs for conversational AI requirements by coordinating with peer technical leads, developers, and business analysts involved in the project, and work with cloud-based technologies.
Provide ongoing support and integration for conversational AI applications (chat, text, voice).
Define conversational AI requirements and perform hands-on software development tasks such as prototyping, feature development, and bug fixing.
Contribute to creating libraries and frameworks that will be used across multiple application development projects.
Apply technical proficiency across different stages of the Software Development Life Cycle, including requirements elicitation, application design, and implementation.
Analyze architecture and relationships between systems to ensure optimal system flow.

Requirements

Master's or foreign equivalent degree in computers or engineering plus three years of experience in software development.
Or bachelor's or foreign equivalent degree in computers or engineering plus five years of experience in software development.
Experience with Java, Java EE, Spring, Hibernate, Oracle, Web Services, WebLogic Server, JBoss, JPA, JDBC, Maven, Microservices, Spring security, EJB, JMS, Layer 7 technologies, Contivo, Quartz Scheduler, Hobbit Monitoring tool, jMeter, Soap UI, Eclipse, XML Spy, SVN, GIT, Star UML, Jakarta JMeter, Jsp, SQL developer, Linux and Windows.
Ability to work remotely with internet connection of at least 10Mbps download/5Mbps upload via cable broadband or fiber optic service.

Nice to Have

Experience with cloud-based technologies.
Experience in contact center applications.

Qualifications

Master's or bachelor's degree in computers or engineering.

Benefits & Perks

Hybrid work schedule.

Working at Cigna

The Cigna Group is dedicated to improving the health and vitality of those we serve, with a focus on driving growth and making a meaningful difference in people's lives. We value diversity and inclusion, and are committed to equal employment opportunity and reasonable accommodations for applicants.

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