Sportsbook Operations Specialist

About the Role

Key Responsibilities

• Run processes to support quality assurance, problem escalation, and competitor tracking.
• Work with Content and Product teams to ensure delivery of market-leading Sportsbook offerings.
• Manage the efficient execution and fulfillment of various promotions and offers.
• Ensure site content, promotions, betting events, and betting odds are presented and merchandised as expected.
• Create and deploy communications to players through CRM systems to promote awareness and participation in promotions and offers.
• Execute structured segmentation and A/B testing, analyze results, and present findings to stakeholders and senior leadership.
• Work cross-functionally with teams including Customer Experience, Analytics, Promotions, International Market Development, and Trading.

Requirements

• Bachelor's degree in marketing, business, or an analytical field is preferred but not required.
• At least one year of experience in a customer-facing or marketing role.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects under challenging time constraints.
• Data-driven and strategic thinking skills with a deep understanding of the Sportsbook industry.
• Analytical skills with the ability to generate insights from campaign results.
• Experience with A/B testing and willingness to learn SQL, HTML, and other analytics tools.

Nice to Have

• Experience with SQL, HTML, and analytics tools.

Qualifications

• Educational background in marketing, business, or analytical fields (preferred).
• Experience in marketing or customer-facing roles.

Benefits & Perks

• Competitive salary range of $79,200 - $99,000 USD plus bonus, equity, and benefits.
• Guidance through licensing process if required for gaming license.
• Work in a regulated gaming environment with opportunities for growth.