Sr Analyst, Slack Product Strategy & Operations

Salesforce

San Francisco, CA

Full Time

Senior

78k-117k

about 1 month ago

Job Description

About the Role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Salesforce is the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries connect with customers in innovative ways and empower employees to grow their careers. The Product Strategy & Operations team at Slack operates at the intersection of data, operations, and strategy, supporting product and engineering teams while collaborating with broader leadership and cross-functional partners. We value curiosity, inventiveness, humility, and continuous improvement, and our team focuses on delivering insights that drive decision-making, execution, and investments for key product initiatives.

Key Responsibilities

Support the Self-Serve (PLG) business by utilizing our Self-Serve model to forecast and report on performance, creating scenarios for planning and identifying opportunities for product-led growth.
Lead deep-dive analyses (often using SQL) and education sessions with key business partners to increase understanding and intuition of the Self-Serve funnel.
Assist in the end-to-end process for new product introduction, including opportunity sizing, pricing & packaging strategies, and go-to-market (GTM) execution to enable successful launches.
Interpret and translate data into digestible and actionable insights to guide strategy and decision-making, identifying risks and opportunities, and influencing early-stage ideation and long-term product strategy.
Partner with stakeholders across Salesforce to ensure accurate reporting, metric alignment, and effective communication during business reviews.
Build and maintain relationships with the Growth Product, Marketing, and Analytics teams to support coordination, prioritization, and consensus among partners.

Requirements

3+ years of related work experience at a high-performing tech company (SaaS experience preferred), management consulting, or investment banking.
Advanced analytical skills, including data modeling and business insight.
Practical experience writing SQL queries and pulling data from relational databases.
Ability to handle unstructured business issues and build clear, concise models and presentations.
Effective communication skills with peers and senior leaders.
Strong project management skills.
Bachelor's degree.

Nice to Have

Experience with SaaS products and product-led growth models.
Experience working cross-functionally in a fast-paced environment.
Knowledge of data exploration, scenario modeling, and sensitivity analysis.

Qualifications

Bachelor's degree

Benefits & Perks

Time off programs
Medical, dental, and vision insurance
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Additional details available at https://www.salesforcebenefits.com

Working at Salesforce

We strive to build a culture that balances our values with high standards of execution. We value curiosity, humility, and continuous improvement. Our team is supported to demonstrate strengths and develop new skills, working collaboratively to deliver maximum impact while maintaining an open-minded approach to all work.

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