Sr Business Data Analyst

DHL

Phoenix, AZ

Full Time

Mid Level

9 days ago

Job Description

About the Role

This position requires regular travel to San Diego, CA. The Sr Business Data Analyst role involves applying knowledge and analytics to develop and communicate timely, accurate, and actionable insights to the business through modeling, visualization, and optimization. The role includes reporting, analyzing, and predicting operational processes, performance, and Key Performance Indicators, as well as communicating with site leadership, operations, and finance on efficiency, customer requirements, and business insights. The organization has a business casual environment focused on teamwork, associate development, training, and continuous improvement, offering competitive wages and comprehensive benefits.

Key Responsibilities

Applies hindsight, insight, and foresight techniques to communicate complex findings and recommendations to influence others to take action
Uses knowledge of business and data structure to discover and/or anticipate problems where data can be used to solve the problem
Uses spreadsheets, databases, and relevant software to provide ongoing analysis of operational activities
Applies data visualization for discovery and timely insights to decrease Cycle Time to Action (CTA)
Assists site operations in identifying areas for improving service levels, reducing operational costs, and providing other operational enhancements
Supports account start-up analysis and/or report implementation as needed
Develops standardized and ad hoc site and/or customer reporting
Streamlines and/or automates internal and external reporting
May investigate and recommend new technologies and information systems
May conduct feasibility analyses on various processes and equipment to increase efficiency of operations
Partners with Finance to develop financial models to analyze productivity and payroll; calculates cost benefits and business impact and proposes solutions
Develops predictive models to help drive decision making
Designs, develops, and implements data gathering and reporting methods and procedures for Operations
Coordinates with Operations Systems group to ensure technical issues and problems are being identified, addressed, and resolved in a timely manner
May coordinate with ILD group on issues related to modeling customer solutions, including providing data and relevant insight for customer pursuits
Assists finance and senior leadership in modeling yearly labor budget based on operational and profile changes