Sr. Customer Insights Analyst

Hertz

Estero, FL

Full Time

Senior

75k-80k

7 days ago

Job Description

About the Role

This role is a corporate position responsible for supporting the Customer Experience team who develops robust reporting and data driven insights to fuel innovation and growth across the organization.

Key Responsibilities

The role primarily consists of analyses of large data sets and business trends to provide insights.
Utilize big data tools to consolidate and cleanse large data sets into easily digestible formats.
Support various stakeholder initiatives and/or channels with detailed reporting, analytical support and business insights.
Service cross-functional peers and leaders with timely and impactful analyses.
As needed, maintain and/or build databases to ensure business functions and insights can be executed effectively.
Seek and explore new opportunities that will drive meaningful impact.
Develop new measurement and KPIs to effectively quantify business impact and/or success.
Create and maintain complex analytical models, tools, and metrics to support optimization across a multitude of commercial attributes and distribution points.
Tracking progress and identifying risks of strategic initiatives to deliver intended outcome.

Requirements

Bachelor's degree in business related, economics, financial, or analytical discipline required.
Minimum 2+ years prior analytical, commercial, marketing, or similar quantitative field experience preferred.
Working knowledge of SQL, python, AWS and Teradata environments.
Proven analytical and/or modeling skills, with advanced proficiency in database and spreadsheet applications.
Previous experience working in Tableau.
Advanced Microsoft Office knowledge including Excel and PowerPoint.
Excellent verbal and written communication skills.
Results driven, ability to make decisions and help solve problems.
Ability to work under minimal supervision with a goal-oriented mindset.