The Gap logo

Sr. Data Scientist - Customer Analytics

The Gap

San Francisco, CA
Full Time
Senior
174k-231k
16 days ago

Job Description

About the Role

The Customer Analytics Team at Gap Inc. applies data analysis and statistical modeling techniques to drive business benefits for Gap Inc. and its brands. The team's focus is on creating analytical capabilities to support customer acquisition and retention, personalization and marketing at Gap Inc. Areas of expertise include digital analytics, customer behaviors, forecasting, incrementality and causal inference. The role involves supporting the team to build and deploy Data and Analytics capabilities and actionable insights, in partnership with GapTech, PDM, Central Marketing & business partners across brands.

Key Responsibilities

  • Synthesize and story tell data to deliver actionable insights across functions. Present compelling data stories (verbal and slide format) to varying levels of stakeholders, including executive leadership.
  • Build cross functional partnerships and consensus, and influence strategy of domain areas.
  • Manipulate large amounts of data across a diverse set of subject areas (digital, customer, inventory, marketing, etc.) and develop statistical models and analysis to uncover actionable insights and trends.
  • Collaborate with other data scientists and data engineers to prepare and automate data pipelines from multiple disparate sources for analysis and modeling.
  • Develop compelling visualizations that support actionable insights and produce decks and presentations that are executive-ready.
  • Build repeatable solutions that can identify trends and insights on a regular cadence.
  • Mentor more junior team members and grow the technical and data storytelling skillsets of the team.

Requirements

  • Have strong business acumen and understanding of retail business drivers.
  • Ability to work both at a detailed level as well as to summarize findings and extrapolate knowledge to make strong recommendations for change.
  • Strong verbal and written communication skills, and able to present to senior executives.
  • Ability to collaborate with cross functional teams and influence product and analytics roadmap, with a demonstrated proficiency in relationship building.
  • Experience using Adobe Analytics suite to uncover digital experience trends and insights.
  • Advanced proficiency using SQL for efficient manipulation of large datasets in on-prem and cloud-distributed computing environments, such as Azure environments.
  • Proficiency in Python, Spark, and common scripting languages for E2E pipeline.
  • Experience using causal inference methods to measure incrementality and estimate causal effects.
  • Experience with supervised and unsupervised learning ML techniques, visualization packages, and a track record for creating business impact with these methods.
  • Ability to work in ambiguous and complex situations and analyze data to make judgments and recommend solutions.
  • A track record of being a self-starter who can execute and drive roadmaps.

Nice to Have

  • Experience with digital analytics tools and methodologies.
  • Experience working in retail or consumer-focused industries.
  • Knowledge of cloud computing environments beyond Azure.

Qualifications

  • Experience with data analysis, statistical modeling, and building data pipelines.
  • Proficiency in SQL, Python, Spark, and visualization tools.
  • Experience with causal inference and machine learning techniques.

Benefits & Perks

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
  • Employee stock purchase plan.
  • Medical, dental, vision and life insurance.

Working at The Gap

Gap Inc. is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. The company values diversity and inclusion, fostering a culture of belonging. Recognized by Forbes as one of the World's Best Employers and for Diversity, Gap Inc. encourages learning fast, creating with audacity, and leading boldly.

Apply Now

Job Details

Posted AtJun 4, 2025
Job CategoryData Science
Salary174k-231k
Job TypeFull Time
ExperienceSenior

About The Gap

Website

gap.com

Company Size

10000+ employees

Location

San Francisco, CA

Industry

Clothing and Clothing Accessories Retailers

Get job alerts

Set up personalized alerts for your job search and get tailored job digests for close matches