Sr Director, Product (Consumer Payment Services)

About the Role

Key Responsibilities

• Lead product strategy for consumer payment offerings including credit/debit processing, alternative payment methods, digital wallets, and emerging payment technologies
• Drive optimization of payment flows and user experiences to maximize conversion and satisfaction
• Develop and execute strategy for loyalty currency and points program integration across brands, airlines, and financial institutions
• Design comprehensive identity management solutions, including user profiling, authentication, and authorization systems that ensure regulatory compliance
• Ensure all payment and identity solutions meet or exceed global privacy requirements (GDPR, CCPA) and data sovereignty regulations
• Partner and select vendors to aid in consumer payment offerings, speed to market, and experimentation
• Establish strategic partnerships to support global payment infrastructure, alternative payment methods, and regional payment preferences
• Implement robust identity and risk management solutions to ensure secure transactions while minimizing friction
• Drive a servicing mindset and solutions to empower BHN and clients to deliver exceptional end-to-end payment experiences
• Own and lead payment product strategy globally, integrating across BHN's commerce, incentive, and consumer solutions
• Lead efforts on market awareness and customer-centric design, collaborating with GTM, Product Marketing, and others to bring new payment options to market
• Balance security, compliance, user experience, and conversion optimization for global payment offerings
• Define business cases to grow Blackhawk Network globally and collaborate with executive management to develop vision and growth strategies
• Establish business outcomes, product metrics, and SLAs to drive growth
• Conduct due diligence on international prioritization for product rollout and define necessary payment features for success in those geographies

Requirements

• Demonstrated track record of consumer payment product management with broad knowledge of the payment and fintech industry
• Deep understanding of payment acceptance, digital wallets, and alternative payment methods
• Extensive knowledge of loyalty currencies and points program integration across brands, airlines, and financial institutions
• Strong expertise in identity management, user profiling, and authentication technologies
• Comprehensive understanding of global privacy regulations (GDPR, CCPA), PII handling, and data sovereignty considerations
• Experience with online payment optimization, checkout flows, and conversion rate improvement
• Knowledge of identity services and risk management in the payments space is a strong plus
• Experience with payment acquiring, gateways, and processors
• 12-15+ years of experience across consumer-facing payment applications, ecommerce platforms, or financial services
• Experience with major digital wallets (PayPal, Apple Pay, Google Pay) and emerging payment methods
• Entrepreneurial, independent mindset
• Strong written and verbal communication skills, including interfacing with senior leaders
• International experience and awareness of regional payment preferences and regulations
• Bachelor's Degree required; Post Graduate is a plus

Nice to Have

• Knowledge of payment acquiring, gateways, and processors
• Experience with emerging payment methods
• Understanding of regional payment preferences and regulations

Benefits & Perks

• Salary Range for California Residents Only: $205,420.00 to $287,600.00
• Salary Range for Illinois Residents Only: $165,560.00 to $231,800.00
• Benefits including 401k with employer match, medical, dental, vision, 12 paid holidays, sick pay, parental leave, life insurance, disability insurance, flexible spending accounts, wellness benefits, and flexible time off