Sr. Director Product Management

About the Role

Key Responsibilities

• Lead product strategy for consumer payment offerings including credit/debit processing, alternative payment methods, digital wallets, and emerging payment technologies
• Drive optimization of payment flows and user experiences to maximize conversion and satisfaction
• Develop and execute strategy for loyalty currency and points program integration across brands, airlines, and financial institutions
• Design comprehensive identity management solutions, including user profiling, authentication, and authorization systems that ensure regulatory compliance
• Ensure all payment and identity solutions meet or exceed global privacy requirements (GDPR, CCPA) and data sovereignty regulations
• Partner and select vendors to aid in consumer payment offerings, speed to market, and experimentation
• Form strategic partnerships and strategies to support global payment infrastructure, alternative payment methods, and regional payment preferences
• Implement robust identity and risk management solutions to ensure secure transactions while minimizing friction
• Drive a servicing mindset and solutions to empower BHN and clients to deliver exceptional end-to-end payment experiences
• Own and lead payment product strategy globally, integrating across BHN's commerce, incentive, and consumer solutions
• Lead efforts on market awareness and customer-centric design, partnering with GTM, Product Marketing, and others to bring new payment options to market
• Balance security, compliance, user experience, and conversion optimization for global payment offerings
• Define business cases to grow Blackhawk Network globally and collaborate with executive management to develop vision and growth strategies
• Establish business outcomes, product metrics, and SLAs to drive growth
• Conduct due diligence on international prioritization for product rollout and define necessary payment features for success in those geographies

Requirements

• Demonstrated track record of consumer payment product management with broad knowledge of the payment and fintech industry
• Deep understanding of payment acceptance, digital wallets, and alternative payment methods
• Extensive knowledge of loyalty currencies and points program integration across brands, airlines, and financial institutions
• Strong expertise in identity management, user profiling, and authentication technologies
• Comprehensive understanding of global privacy regulations (GDPR, CCPA), PII handling requirements, and data sovereignty considerations
• Experience with online payment optimization, checkout flows, and conversion rate improvement
• Knowledge of identity services and risk management in the payments space is a strong plus
• Expertise in payment acquiring, payment gateways, and payment processors
• 12-15+ years of total work experience across consumer-facing payment applications, ecommerce platforms, or financial services
• Experience with major digital wallets (PayPal, Apple Pay, Google Pay) and emerging payment methods
• Entrepreneurial, independent mindset
• Strong written and verbal communication skills, including the ability to interface effectively with senior leaders
• International experience and/or awareness of regional payment preferences and regulations
• Bachelor's Degree required; Post Graduate is a plus

Nice to Have

• Knowledge of identity services and risk management in the payments space

Benefits & Perks

• Salary Range for California Residents Only: $205,420.00 to $287,600.00
• Salary Range for Illinois Residents Only: $165,560.00 to $231,800.00
• Benefits including 401k with employer match, medical, dental, vision, 12 paid holidays, sick pay accrual, parental leave, life insurance, disability insurance, accident and illness insurance, flexible spending accounts, wellness benefits, and flexible time off