Sr, Manager, Digital Product (Patient Self-Service)

About the Role

Key Responsibilities

• Partner with Business General Managers and Product owners to define Epic or initiative vision through a deep understanding of customer needs and complexity.
• Facilitate the effective communication of the product vision to team members and ongoing planning to finalize roadmap commitments.
• Ensure alignment of end-to-end experiences across products and channels while evaluating consistency across different channels.
• Support product owners in developing feature-level roadmaps for their teams' components supporting broader Epics or initiatives.
• Create and own feature roadmaps detailing user-accessible release dates across sprints, months, quarters, and years.
• Partner with teams to coordinate multiple backlogs for products and/or experiences.
• Ensure timely effort estimation and release commitments are incorporated into the roadmap.
• Partner with General Managers to ensure initiative goals and outcomes are communicated and tracked.
• Create epic-level or initiative-level measurement plans including success metrics, thresholds, and release plans.
• Track performance data to identify issues and develop insights about product health.
• Report on key metrics such as OKRs, Experiences that Matter the Most (ETMMS), and Brilliant Basics.
• Own DDAT roadmap communication across stakeholders, including senior executives.
• Collaborate with engineering, design, architecture, operations, and other teams using agile practices.
• Communicate progress, insights, and risks to key stakeholders and General Managers.
• Understand business strategies and outcomes to ensure alignment with product teams.
• Identify product dependencies and engage experts to help find solutions.
• Set a positive team culture by coaching, providing feedback, and modeling best practices.
• Enforce product management standards within the team and partner teams.

Requirements

• 7+ years of technology product management experience.
• 7+ years of experience defining and managing product roadmaps, including familiarity with KANBAN and SCRUM methodologies.
• 5+ years of experience performing user engagement, product launches, and user onboarding.
• 5+ years of experience managing a portfolio of multiple products.
• 5+ years of experience leading agile product teams.
• 3+ years of experience preparing and presenting executive-friendly content.
• Must be able to work east coast hours.

Nice to Have

• Experience managing customer digital products (e.g., web, mobile app, consumer software).
• Familiarity with tasks in Pharmacy workflows.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision-making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.

Qualifications

• Bachelor's degree or equivalent work experience

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.