Sr Manager, Digital Standards & Experience Reporting

About the Role

Key Responsibilities

• Collaborate with product, design, engineering, and data teams to ensure standards reflect best practices for web and mobile, industry guidelines, and organizational objectives.
• Support deployment of digital standards across product teams, providing input to training, guidance, and support for adoption, with a focus on mobile experiences.
• Monitor compliance with digital standards, identifying gaps and supporting improvement actions where necessary.
• Identify opportunities to enhance digital standards and reporting, leveraging feedback, data analysis, and industry best practices.
• Develop and implement process improvements to ensure efficient creation, deployment, and maintenance of standards.
• Support solutions and methodologies of integrating standards into product and design practices.
• Work closely with cross-functional teams, including product management, UX design, engineering, and data analytics, to ensure standards are practical, scalable, and impactful across mobile platforms.
• Provide clear, actionable feedback and recommendations to teams on how to improve mobile experience quality.
• Represent mobile digital standards and experience quality initiatives in cross-functional meetings and governance forums.
• Provide input to training programs to educate product teams on digital standards and experience quality best practices.
• Create reference materials, documentation, and playbooks to support ongoing adoption of mobile standards.

Requirements

• Bachelor's degree in User Experience, Design, Business Administration, or related field.
• 6+ years of experience in digital product management, user experience, design standards, or a related field, with significant experience in mobile product management.
• Proven experience in developing and implementing mobile digital standards.
• Strong understanding of user experience principles, design best practices, and digital product quality metrics, particularly for mobile platforms.
• Experience in creating and maintaining scorecards, dashboards, or other performance measurement tools for mobile products.
• Excellent communication and presentation skills, with the ability to influence and educate cross-functional teams.
• Proficiency in data analysis, reporting, and visualization tools (e.g., Excel, Tableau, Power BI, and Adobe).

Nice to Have

• Experience with industry standards and guidelines for digital products.
• Knowledge of agile development processes and tools.
• Experience working in a financial services or regulated industry.

Qualifications

• Educational background with a Bachelor's degree in relevant fields.

Benefits & Perks

• Competitive salary range of USD $126,500.00 - $170,000.00 per year, plus bonus or incentive opportunities.
• 401(k) with company match and Employee stock purchase plan.
• Paid time off for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.