Sr. Manager, Xumo Platform Experiences

Comcast

Philadelphia, PA

Full Time

Senior

7 days ago

Job Description

About the Role

The Senior Manager, Xumo Platform Experiences will lead strategic initiatives and cross-functional execution to deliver best-in-class customer experiences for Entertainment OS on Xumo Stream Box and TV. This role focuses on front-end UX domains such as search, discovery, personalization, and accessibility, and requires strong technical fluency, strategic thinking, and the ability to influence across product, engineering, and business teams. The individual will drive business requirements, feature delivery, and competitive benchmarking, serving as a key liaison between internal stakeholders to ensure platform excellence and customer satisfaction.

Key Responsibilities

Lead business requirements discovery and authoring across front-end UX features, including search, discovery, personalization, and settings.
Collaborate with cross-functional teams including Product, Engineering, Design, QA, Customer Experience, and Legal to align priorities and deliver outcomes.
Translate strategic goals into actionable plans and requirements, ensuring clarity and alignment across stakeholders.
Drive feature delivery from concept through launch, balancing user needs, technical feasibility, and business impact.
Interface with product operations to reproduce, diagnose, and resolve customer-facing issues.
Conduct competitive analysis and benchmarking across streaming devices and smart TVs to inform product strategy.
Maintain regular, consistent, and punctual attendance, including working nights, weekends, and overtime as necessary.
Perform other duties and responsibilities as assigned.

Requirements

Bachelor's degree or equivalent; MBA or advanced degree preferred.
7-10 years of experience in product strategy, platform operations, or UX-focused roles within consumer technology or digital media.
Proven success leading cross-functional initiatives without direct authority.
Strong technical fluency and ability to evaluate product and engineering tradeoffs from a business perspective.
Experience with smart TV platforms, streaming devices, or embedded systems is a strong plus.
Excellent communication, documentation, and stakeholder management skills.
Fluent in MS Office including Word, Excel, and PowerPoint/Keynote.

Nice to Have

Experience with smart TV platforms, streaming devices, or embedded systems.

Qualifications

Bachelor's Degree (Required).
While possessing the stated degree is preferred, Comcast may consider applicants with coursework and experience or extensive related professional experience.

Benefits & Perks

Benefits should connect you to the support you need when it matters most.
Options, expert guidance, and always-on tools that are personalized to meet your needs.
Support physically, financially, and emotionally through milestones and everyday life.

Working at Comcast

Employees at all levels are expected to understand and embody the Operating Principles, own the customer experience, be enthusiastic learners and advocates of technology, work collaboratively as a team, and support a culture of inclusion. The company emphasizes making big things happen through teamwork, active feedback, and doing what's right for each other, customers, investors, and communities.

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