Sr. Product Manager

Zoom

San Jose, CA

Full Time

Senior

124k-271k

8 days ago

Job Description

About the Role

We're looking for a Senior Product Manager to lead the strategy and development of next-generation AI-powered customer experience solutions for Zoom's cloud contact center platform. This is a high-impact role that will shape the future of intelligent customer interactions, driving automation, insight, and operational excellence.

Key Responsibilities

Defining and executing the product strategy for intelligent automation solutions
Leading the development of AI-powered features to streamline contact center operations
Collaborating with cross-functional teams to drive product roadmap development
Defining success metrics and KPIs for customer experience features
Partnering with sales and marketing teams to develop go-to-market strategies
Ensuring compliance with privacy regulations and contact center security standards

Requirements

Have a Bachelor's in Computer Science, Engineering, or related field; a Master's is an advantage
7+ years of product management experience, with at least 3 years building cloud contact center solutions
Possess a solid technical background with understanding of NLP, Conversational AI, Contact center integration and workflow automation; Cloud infrastructure and enterprise scalability
Have a proven track record of successful contact center software product launches
Have working knowledge of enterprise software and B2B contact center products
Be experienced with agile development methodologies
Have strategic thinking and contact center domain expertise
Possess exceptional leadership and stakeholder management skills

Nice to Have

Experience with enterprise software and B2B contact center products
Knowledge of cloud infrastructure and enterprise scalability
Experience in developing AI-powered customer experience solutions

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field
Master's degree is an advantage

Benefits & Perks

A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support for work-life balance
Opportunities to grow and advance your career in a collaborative, growth-focused environment

Working at Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices and providing accommodations during the hiring process for those who need it.

Apply Now