Sr. Product Marketing Manager, Sales Marketing

Fiserv

Sunnyvale, CA

Full Time

Senior

120k-198k

3 days ago

Job Description

About the Role

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. We are hiring a Sr. Product Marketing Manager to drive the adoption of Clover Hospitality POS, a restaurant technology that reinvents the point-of-sale system for hospitality, combining hardware, software, and payments to empower restaurant teams and drive profitability.

Key Responsibilities

Collaborate with the wider product marketing team including customer communications, and design to bring the next generation fintech solutions to market
Create one-pagers, case studies, website feature pages, and other marketing materials to ensure teams are equipped to effectively sell
Lead and scale customer research program, recruiting Clover Hospitality ambassadors to inform product development as well as messaging & positioning
Drive competitive and marketing intelligence program, partnering with the Enablement team to distill insights into battlecards, talking points, and objection handling
Liaise with cross-functional partners to develop pricing and packaging strategy, inclusive of software and hardware solutions
Align with Fiserv Global Brand, Merchant Solutions, and Centers of Excellence teams to craft inbound and account-based marketing programs
Collaborate with product management, sales, customer success, and marketing to develop product positioning and messaging that resonates with target buyers
Build a marketing plan for the products supported, including key activities and budgets to support retention and acquisition, and report on program effectiveness
Transfer product knowledge to sales, marketing, partners, and customer success to ensure success in the market

Requirements

5-7+ years of product marketing or GTM experience
Background in driving adoption and retention marketing efforts for SMB or merchant solutions
Comfortable building 0-1 programs across customer research and competitive intelligence disciplines
Results-oriented and data-driven, able to use data to identify problems, find opportunities, and drive improvement
Exceptional verbal and written communication skills, including presentation skills
Cross-functional collaboration and consensus-building skills
Champion the customer and experience in soliciting customer feedback
Strong writer who can adapt to the company voice and write simple, short copy for busy restaurant operators

Nice to Have

Expertise working on or with point-of-sales (POS) systems
Willingness to execute in addition to developing strategy
Experience supporting account-based marketing programs
Desire to mentor and coach more junior teammates

Qualifications

Legal authorization to work in the U.S. without sponsorship now or in the future

Benefits & Perks

Salary range of $120,000.00 - $198,000.00 (applicable in New Jersey, New York, California; may differ in other states)
Eligible for an annual incentive opportunity, which may include cash bonus and equity awards
Equal Opportunity Employer commitment
Accommodation support for applicants with disabilities

Working at Fiserv

Fiserv is proud to be an Equal Opportunity Employer. We value diversity and inclusion, and are committed to providing a workplace free from discrimination. We encourage applicants to complete their profile and attach resumes, and we emphasize our commitment to fair hiring practices and supporting employees with disabilities.

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