Sr Program Manager BT Change Enablement

About the Role

Key Responsibilities

• Create and implement a comprehensive IT change communication strategy - from ideation to execution - that educates audiences about BT change enablement initiatives, including how each communications tactic will be reviewed/approved, delivered, and measured.
• Apply a structured methodology and lead change communications management activities, working with respective project leaders for implementation and oversight.
• Work closely with the Program Operations team to apply an organizational change management process and tools to create a strategy to support adoption of the changes resulting from a new system implementation and business process.
• Create high-quality consumable materials that simplify complex IT processes, tools, and systems, focusing on how these changes affect daily workflows and empower our teams, including Slack messages, email announcements, short-form video tutorials, intranet pages, and FAQs.
• Work closely with IT product managers, enablement, and communications teams to drive a cohesive approach for change and adoption across platforms.
• Create adoption metrics for new products, tools, and/or processes and track success of adoption efforts.
• Support and contribute to the development of BT solutions and deliverables, leveraging expertise in IT change management, communications, and business transformation.
• Act with urgency and organization to meet or exceed requirements and timeframes, especially in ambiguous environments.
• Contribute to in-person and virtual collaboration sessions.

Requirements

• 8+ years of work experience in IT change enablement, strategy and communications within a fast-paced, dynamic environment in the tech industry.
• 8+ years of experience with collaboration tools (G Suite, Zoom, Slack, and Smartsheet).
• Deep experience in creating executive level presentations and storytelling.
• Bachelor's degree in communications, business, change management, or related work experience.
• Certification in a formal change management methodology (e.g., PROSCI, CCMP).
• Experience with Adobe Creative Cloud.
• Critical thinker: Thinks things through carefully and critically before defining issues, analyzes opportunities and problems from a broad perspective, anticipates consequences, objections, and impacts before arriving at solutions.
• Can deal with ambiguity: Sees a path forward in dynamic situations and is able to push ahead despite 'unknowns.'
• Works with speed and agility: Takes the initiative to learn/educate quickly, simplifies complex initiatives into manageable steps, and articulates credible visions.
• Continuous improvement: Drives to identify and build knowledge and skills, pushes beyond comfort zones, and seeks opportunities to do something extraordinary.
• Relationship building: Establishes and maintains productive relationships with internal partners built upon inclusivity and collaboration, demonstrates respect and accountability, and manages through differences.

Nice to Have

• Experience with AI integration into work processes, decision-making, or problem-solving.

Qualifications

• Bachelor's degree in communications, business, change management, or related work experience.

Benefits & Perks

• The role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
• Workday offers a flexible work approach, combining in-person and remote work, with at least 50% of time each quarter in the office or in the field.
• Comprehensive benefits package (details available during the hiring process).