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Staff Program Manager - Customer Success

Intuit

San Diego, CA
Full Time
Senior
6 days ago

Job Description

About the Role

We are looking for a creative problem solver with a passion for tackling tough customer problems to join our Consumer Group Operations and Program Management team. This Program Manager will work with Customer Success Product and Experience leads to drive E2E business program outcomes to enhance customer help experience within our tax products. If you are driven by the desire to create extraordinary experiences that transform the lives of our customers, we warmly welcome you to join our team as a Staff Program Manager. We seek candidates with robust program management experience, profound customer empathy, exceptional execution skills leveraging AI solutions, and a proven track record of establishing solid business partnerships and delivering impactful results.

Key Responsibilities

  • Influence program outcomes to align with Intuit's business strategy.
  • Execute strategic initiatives, aligning leaders and teams around shared program goals.
  • Design program structures that empower teams to achieve successful outcomes.
  • Manage program dependencies, reporting, senior leadership escalations and communications.
  • Establish strong relationships with key stakeholders across Customer Success, Product Development, Product Management, Marketing, CK, and PTG.
  • Collaborate closely with stakeholders to ensure the team focuses on high-priority programs and delivers maximum value to customers.
  • Develop standardized mechanisms to keep key stakeholders informed about portfolio progress, risks, and issues in an automated fashion.
  • Leverage AI/ML tools to automate reporting, risk identification, and resource forecasting, significantly enhancing program efficiency and outcomes.
  • Bring external insights and learnings to the team.

Requirements

  • 8+ years of leadership experience in program management, overseeing multiple complex programs successfully.
  • Demonstrated a strategic mindset for integrating AI capabilities into existing program frameworks and exploring emerging AI technologies to improve program delivery and outcomes.
  • Exceptional influencing skills, with proven ability to collaborate in matrix environments and build solid partnerships across organizations.
  • Outstanding communication skills tailored for executive-level audiences, including guiding and influencing senior leaders.
  • Proven ability to rally teams around execution plans, articulate challenges and opportunities clearly, and align executive teams on program outcomes.
  • Experience in driving program outcomes in an Agile/Scrum environment, balancing date-driven and prioritization-based outcomes.
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Job Details

Posted AtJul 18, 2025
Job CategoryProgram Management
SalaryCompetitive salary
Job TypeFull Time
ExperienceSenior

Job Skills

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About Intuit

Website

intuit.com

Company Size

10000+ employees

Location

San Diego, CA

Industry

Software Publishers

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