Staff Software Engineer, Customer Obsession

Uber

San Francisco, CA

Full Time

Senior

223k-248k

11 days ago

Job Description

About the Role

We are looking for passionate Software Engineers to join our Customer Obsession team. In this role, you will help design and implement innovative solutions that enhance customer care and drive engagement across various support channels, including messaging, chat, and phone support. You will be instrumental in the development and improvement of customer support solutions at Uber. This role provides an exciting opportunity to work with cutting-edge technologies, including generative AI, to create advanced automation solutions.

Key Responsibilities

Design, develop, and deploy systems/platform/algorithms to solve complex business problems and improve product performance.
Collaborate with other software engineers, product managers and data scientists to understand requirements, define project goals, and deliver high-quality solutions.
Deliver and review technical design, code and documentation.
Drive ongoing efficiency and reliability improvements through design and automation: availability, performance, scaling, monitoring and capacity.
Mentor and support your interns/fellow team members.
Stay informed about industry trends, emerging technologies, and advancements in software engineering.

Requirements

A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Strong communication skills with a proven ability to collaborate effectively across cross-functional teams.
Ability to mentor and foster the growth of a group of Software Engineers.

Nice to Have

Masters or Ph.D. degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
Minimum 7+ years of experience in professional software development, developing and deploying systems in production environments.
Strong knowledge of backend development and distributed systems.
Strong analytical and problem-solving skills to tackle complex challenges.

Qualifications

Experience in developing and deploying systems in production environments.
Knowledge of backend development and distributed systems.

Benefits & Perks

Eligible to participate in Uber's bonus program and may be offered an equity award and other types of compensation.
Eligibility for various benefits as detailed at https://www.uber.com/careers/benefits.

Working at Uber

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. The company values collaboration and maintains a strong cultural identity centered around office presence, with expectations for employees to spend at least half of their work time in their assigned office unless fully remote work is approved.

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