Strategy & Operations Lead

Decagon International

San Francisco, CA

Full Time

Senior

180k-230k

about 1 month ago

Job Description

About the Role

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner's mindset, and stronger together—shape how we work and grow as a team.

Key Responsibilities

Lead high-impact strategic projects that span product, operations, customer success, and go-to-market.
Stand up new functions and processes from scratch — setting vision, designing systems, and executing at speed.
Deep-dive into the Decagon product and customer needs to identify leverage points for growth and efficiency.
Collaborate with cross-functional partners to translate strategy into action and results.
Continuously adapt priorities based on company needs and market dynamics.

Requirements

5+ years of experience in program management or strategy and operations, ideally in B2B SaaS, or in management consulting.
Proven ability to take a function or program from concept to operational excellence.
A strong curiosity and ability to quickly develop deep expertise in technical products.
Experience thriving in high-growth, fast-paced environments and managing multiple priorities at once.
A collaborative mindset and ability to influence without authority across teams.

Nice to Have

Familiarity with conversational AI tools or AI agent deployment.
Experience working with both pre-sales and post-sales teams in a startup.

Qualifications

Experience in program management or strategy and operations in relevant fields
Ability to develop deep expertise in technical products
Experience in high-growth, fast-paced environments

Benefits & Perks

Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Compensation $180K - $230K + Offers Equity

Working at Decagon International

We are in-person 5 days/week in our San Francisco office. Our values—customers are everything, relentless momentum, winner's mindset, and stronger together—shape how we work and grow as a team.

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