Student - Customer Service Analyst

About the Role

Key Responsibilities

• Collect data from systems and internal parties
• Analyze reports and provide recommendations
• Create process maps
• Prepare clear, readable reports of findings and present recommendations to Customer Service leaders
• Support ad-hoc projects for both internal and external parties
• Identify automation or improvement opportunities
• Identify and implement technology utilization

Requirements

• Experience in data collection, analysis, and reporting
• Ability to create process maps
• Strong analytical skills and attention to detail
• Proficiency with technological tools and data analysis techniques
• Excellent communication skills for presenting findings and recommendations