Technical Product Manager

About the Role

Key Responsibilities

• Develop a strong understanding of the customer experience, especially at a tactical and transactional level.
• Define and maintain the Agile team backlog with input from team members, stakeholders, and partners.
• Collaborate with Agile teams and stakeholders to write clear, testable user stories and requirements, including acceptance criteria and tests.
• Prioritize and refine the team backlog for Iteration Planning, coordinating dependencies with other Product Owners.
• Assess and review enabler work; collaborate with System and Solution Architects/Engineers to understand scope and assist in sequencing technical infrastructure work.
• Act as the primary point of contact for the technical (development) team and customer stakeholders regarding user story details.
• Be available during iterations (sprints) to provide real-time clarity and answer questions about the backlog.
• Manage the flow of just-in-time story elaboration (refinement), maintaining a backlog ready for at least three upcoming sprints.
• Participate in team demos with responsibility for reviewing and accepting completed user stories, ensuring they meet acceptance criteria and the team's Definition of Done (DoD).
• Attend and contribute to Iteration Retrospectives and the Agile Release Train's Inspect & Adapt (I&A) workshops.
• Coordinate functional, technical, and user story dependencies with other Product Owners throughout iterations and Program Increments.
• Drive improvement stories across Agile teams to enhance program velocity and quality.
• Ensure high-quality delivery and performance of user stories in the production environment.
• Build and maintain strong, collaborative relationships with Agile teams and business stakeholders.
• Work cross-functionally with sales, marketing, commercial accounting, finance, legal, go-to-market, and other internal/external teams.
• Partner with the business and third parties to evaluate the current customer journey and identify areas for improvement.
• Foster a team-oriented environment and help create a culture of continuous learning, collaboration, and shared purpose.

Requirements

• Experience in a fast-paced Agile environment, with the ability to translate complex needs into clear product direction.
• Strong understanding of customer experience at a tactical and transactional level.
• Ability to define and maintain product backlogs and write clear, testable user stories with acceptance criteria.
• Experience collaborating with Agile teams, stakeholders, and technical architects.
• Excellent communication skills to act as the primary point of contact for development teams and stakeholders.
• Ability to manage multiple priorities and coordinate dependencies across teams.
• Familiarity with Program Increment (PI) Planning and Agile Release Train (ART) processes.
• Experience in stakeholder engagement and cross-functional collaboration.
• Proficiency in managing iterative delivery and continuous improvement practices.

Nice to Have

• Experience with technical infrastructure sequencing and enabler work assessment.
• Knowledge of contact center analytics or market research.
• Experience working with cross-functional teams including sales, marketing, finance, and legal.

Qualifications

• No specific formal educational qualifications specified in the description.

Benefits & Perks

• Salary range of $92,250 - $171,321 plus incentives based on performance.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.