Technical Program Manager

About the Role

Key Responsibilities

• Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver business and/or engineering objectives.
• Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable parts and ensuring timely delivery.
• Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements.
• Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
• Influence long-term and short-term product and technical strategy.
• Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs, balancing business needs with technical considerations.
• Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines.

Requirements

• Bachelor's Degree or equivalent experience.
• 12+ years of total progressive experience which includes 8+ years of software development experience and 4+ years of hands-on experience managing complex technology programs working with engineering teams.
• Established track record in managing large customer-facing, cross-functional program initiatives and driving collaboration with diverse teams.
• Proven ability to lead the development of technical roadmaps with a focus on execution, follow-through, accountability, and results.
• Proven ability to influence and collaborate with senior executives and cross-functional teams.

Nice to Have

• Master's degree in a related technical field (Computer Science, Engineering).
• Experience working in the financial and banking industry.
• Experience leading engineering teams in product-driven companies.
• Experience managing the delivery of SDKs, CX Frameworks, and SaaS products.
• Experience in machine learning and GenAI.
• Experience managing programs on public cloud platforms such as AWS and GCP.

Benefits & Perks

• A work environment built on teamwork, flexibility, and respect.
• Professional growth and development programs to help advance your career, as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
• Relocation assistance (if applicable).