Technical Program Manager, Personalization

About the Role

Key Responsibilities

• Thoughtfully serve as the voice of the end user while driving the technical development and release of new personalization experiences.
• Liaison for all development teams and contracts to remove roadblocks and ensure program progress.
• Work closely with the Director of Customer Experience Technology and Solution Architects to manage the software development lifecycle from requirement intake to deployment.
• Work cross-functionally with loyalty, personalization, business, product, and marketing stakeholders to write detailed front-end and back-end feature requirements, serving as the on-site experience SME during backlog refinement with design, architecture, and development teams.
• Collaborate closely with product owners and managers to maintain the personalization experience roadmap and prioritize incoming scope requests while communicating timelines and guiding expectations across stakeholder teams.
• Coordinate with product managers and architects across Customer Experience, Digital Products, Payments, and Retail Systems teams to align backlogs, document key design decisions, and direct UAT testing activities ahead of feature releases.
• Lead SAFe agile ceremonies with a global team of in-house and vendor partners.
• Ensure all testing environments are ready and stable, provide technical input for go/no-go criteria, and manage production code releases.
• Collaborate closely with the data & analytics teams to define, measure, and report on the key performance indicators of feature performance, customer experience impact, and business value.

Requirements

• 4+ years of program or product management experience building consumer-facing products.
• Experience with implementing a customer data platform, journey orchestration platforms, or other personalization software.
• At least 1 year experience working with or integrating Adobe Real-time CDP and/or Adobe Journey Orchestrator.
• Deep understanding of marketing technologies, including integration architecture.
• Professional background or bachelor's degree in computer science, computer engineering, marketing, or a closely related field or equivalent experience.
• Demonstrated experience leveraging qualitative and quantitative insights to plan and prioritize feature ideas.
• Demonstrated ability to communicate complex technical information in a condensed manner to a wide range of audiences, verbally and in writing.
• Ability to work effectively with remote teams, managing communications across multiple channels and geographies.
• Excellent written and oral communication skills in English.
• Advanced knowledge of agile development methodologies.
• Strong technical testing and release management experience.
• Experience working with agile planning tools (e.g., JIRA, Confluence, Miro).
• Experience leading development teams in a scaled scrum/agile environment.
• Experience with cloud architecture and programming languages.

Nice to Have

• Experience with cloud architecture and programming languages.

Benefits & Perks

• Competitive Salary plus annual bonus payment.
• Complete benefits packages (medical, dental, 401k, employee stock plan, etc.).
• People Perks which allows for great discounts on food and fuel.
• Work for a leading, innovative, and growing company in convenience stores operations.
• Fortune 500 company and a 2-time Gallup Exceptional Workplace Award Winner.
• Tuition reimbursement of $5,000 per year.
• Learning opportunities to develop new skills and to evolve professionally in a fast-growing company.