Technical Program Manager, Technology & AI Initiatives

About the Role

Key Responsibilities

• Translating Vision to Execution: Bridging the gap between high-level business objectives/product vision and concrete technical execution plans.
• Influencing and aligning on technical roadmaps for strategic programs, often involving multiple product areas or technologies (e.g., API development, AI initiatives, platform migrations).
• Working with product managers and engineering to deeply understand technical requirements, dependencies, and constraints for complex features or systems.
• Defining program scope, setting realistic goals, and assessing technical feasibility and potential trade-offs.
• Overseeing the entire lifecycle of a program, from initiation and planning to execution, monitoring, and successful launch/adoption.
• Coordinating efforts across various technical teams, product teams, design, and other stakeholders (marketing, sales, legal, etc.).
• Identifying, tracking, and proactively managing interdependencies between different projects and teams within a program.
• Identifying potential risks, impediments, and bottlenecks, and developing mitigation strategies to keep the program on track.
• Developing and managing detailed program schedules, ensuring resources are appropriately allocated, and maintaining quality standards.
• Championing and implementing agile methodologies (Scrum, Kanban) and continuous improvement practices to optimize workflows and efficiency within the program.
• Acting as the crucial liaison between technical teams and non-technical stakeholders (e.g., executive leadership, marketing, sales), translating complex technical information into understandable business context.
• Establishing clear communication channels and providing regular, transparent updates on program status, progress, risks, and key decisions to all levels of the organization.
• Facilitating discussions, mediating conflicts, and driving consensus among diverse stakeholders with potentially competing priorities.
• Leading and motivating teams to achieve program goals, often without direct reporting lines, relying on strong influence, technical credibility, and collaborative skills.
• Possessing a solid understanding of the underlying technologies, architecture, and technical details of the products/systems involved in the program.
• Proactively identifying technical challenges, debugging issues (often at a high level), and collaborating with engineers to devise effective solutions.
• Leveraging data (e.g., performance metrics, usage analytics) to inform program decisions, identify areas for optimization, and measure success.

Requirements

• 12+ years of cross-organizational technical program management experience, with a focus on highly visible, large-scale strategic initiatives.
• 5+ years of experience as a Technical Program Manager or in a similar role, managing complex, strategic technical programs from inception to successful adoption.
• 3+ years experience leading the development and implementation of new technology, cloud environments, migrations, business, compliance, and/or process improvement initiatives.
• Exceptional leadership, communication, and interpersonal skills, with a proven ability to influence and align diverse technical and business teams.
• Proficiency in technical concepts related to software architecture, cloud platforms, data pipelines, and modern development practices.
• Expertise in program management tools (e.g., Jira, Confluence, Asana) and agile methodologies (Scrum, Kanban).
• Strong analytical and problem-solving skills, coupled with a data-driven approach to decision-making.

Nice to Have

• Experience with API strategy, AI initiatives, and platform migrations.
• Knowledge of modern development practices and cloud environments.
• Experience working in enterprise software or related fields.

Qualifications

• Educational background not explicitly specified in the description.

Benefits & Perks

• Role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
• Annual refresh stock grants.
• Flexible work approach combining in-person and remote work, with at least 50% of time each quarter in the office or in the field.
• Opportunity to create a flexible schedule that caters to personal and team needs.