Technical Program, Project and Product Management Lead

About the Role

Key Responsibilities

• Lead cross-functional teams across technical disciplines and geographies to deliver enterprise cloud, data, and digital experience projects.
• Manage projects using both Agile/Scrum and traditional Waterfall methodologies, tailoring the approach to client needs.
• Create and maintain detailed project plans, budgets, timelines, and resource allocations.
• Proactively identify and mitigate project risks, manage issues and dependencies, and ensure transparency of progress via tools such as Jira, Confluence, MS Project, or Smartsheet.
• Translate client business goals into well-scoped product requirements and deliverables.
• Serve as the client-facing product and delivery lead for Adobe Experience Cloud engagements, guiding discovery, requirements gathering, prioritization, and backlog management.
• Write clear, actionable documentation including BRDs, user stories, acceptance criteria, and sprint goals.
• Serve as a liaison between client stakeholders, creative teams, engineering, and QA.
• Work alongside technical leads to ensure sound architectural decisions, particularly in cloud, data, product engineering and platform (Adobe, Drupal, etc.) digital experience solutions.
• Provide input on system design, integrations, and user experience trade-offs.
• Facilitate efficient meetings and decision-making forums with internal and external stakeholders.
• Drive continuous process improvement and adoption of best practices in delivery methodology.
• Foster a collaborative, high-performance environment across internal teams and external partners.
• Mentor junior team members and delivery staff to support their career development.
• Coordinate efforts with external vendors and technology partners to meet project objectives.
• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols.
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets.
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.).
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information.

Requirements

• 12+ years of experience in project/product management consulting roles focused on product engineering, cloud, data, and/or digital platforms and experience technologies.
• Proven success leading enterprise-scale technical implementations.
• Strong working knowledge of both Agile (Scrum, Kanban) and Waterfall methodologies.
• Experience developing executive-facing product roadmaps, writing and managing user stories, sprint plans, project timelines, and documentation in tools like Jira, Confluence, Smartsheet, and MS Office.
• Deep understanding of the software development lifecycle, from sales and strategy to delivery.
• Exceptional communication, facilitation, and client management skills.
• Ability to manage multiple projects or workstreams simultaneously in a fast-paced, matrixed environment.
• PMP and/or Scrum Master certification preferred.
• Experience working in regulated industries (e.g., financial services, healthcare, industrial) and familiarity with compliance frameworks (PCI, SOX, CAN-SPAM) is a plus.
• Experience with Adobe and/or Drupal platforms and related applications and digital marketing solutions is a plus.
• Digital agency or consulting background is highly desirable.

Nice to Have

• Experience working in regulated industries (e.g., financial services, healthcare, industrial) and familiarity with compliance frameworks (PCI, SOX, CAN-SPAM).
• Experience with Adobe and/or Drupal platforms and related applications and digital marketing solutions.
• Digital agency or consulting background.

Qualifications

• PMP and/or Scrum Master certification (preferred).

Benefits & Perks

• Opportunity to work on cutting-edge technical projects that make a real difference for global enterprises.
• Be part of a dynamic and collaborative Business Unit where innovation, continuous learning, and high-impact delivery are core values.