Technical Project Manager

About the Role

Key Responsibilities

• Work closely with customers to identify top priority items and initiatives, and coordinate analysis and issue resolution with internal support teams.
• Convey priority for troubleshooting and analysis, communicating customer impact and importance to support desks, engineering, release management, and leadership.
• Maintain, communicate, and update the status of action items for all maintenance activities or triage efforts, ensuring customer satisfaction.
• Collaborate with engineering, operations, and mechanical teams to identify, track, and report PTC-related performance metrics, and prepare performance reports and project status updates.
• Use Clarity to manage the contract budget, cost, and revenue, ensuring resource availability and reporting on financial status quarterly.
• Participate in discussions about future service contracts, including interactions with sales, contract management, and legal teams.
• Assist in developing proposals and conducting executive deal reviews for projects.
• Identify and promote value-added maintenance service offerings to expand contract value.
• Manage complex processes involving multiple stakeholders internally and externally.
• Communicate with TPM peers regarding top issues, opportunities for improvement, and relevant information.
• Plan, prepare, and/or instruct internal and external training programs to share product knowledge.
• Manage and track customer issues and requests using Salesforce enterprise management system.

Requirements

• Four years of experience in technical project management and support or related fields.
• Ability to lead, drive, and track progress of multiple initiatives simultaneously.
• Leadership experience with the ability to influence and drive results with stakeholders.
• Ability to develop high credibility and positive relationships with customers and coworkers.
• Effective oral and written communication skills, with the ability to articulate clearly and concisely to different audiences.
• Bachelor's degree in a technical or business-related field, engineering, or sciences; military experience or advanced industrial experience in project management will be considered in lieu of degree.

Nice to Have

• Working knowledge of fundamental railroad maintenance, operations, or train dispatching.
• PTC (Positive Train Control) experience.
• Commitment to improvement and continuous learning.
• Highly motivated with a strong customer service mindset.
• Ability to work effectively with minimal supervision.

Qualifications

• Educational background in a technical or business-related field, engineering, or sciences (preferred).
• Military experience or advanced industrial experience in project management (considered in lieu of degree).

Benefits & Perks

• Salary range between $77,400.00 and $110,300.00, influenced by experience, skills, and other factors.
• Health, welfare, and retirement benefits (more details at mywabtecbenefits.com).
• Potential annual bonus, if eligible.